QUENTELLA JONES

22 Years in the Revenue Cycle/Healthcare industry with a strong Client Service Support background with an emphasis on Pre-Authorization, Medical Billing, Quality Assurance, and Patient Accounts. Well organized and knowledgeable. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty. Knowledgeable Implementation Manager with more than 2 years of experience driving critical technology planning and deployment. Researched approach to assessing installation, maintenance and troubleshooting barriers to determine corrective action. Comprehensive resource for managing implementations throughout lifecycle. Extensive oversight for documentation to streamline setup and preservation processes. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 2-year record of building positive relationships with internal and external stakeholders. Insightful Information Technology Manager with 2 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 2 years of experience. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.