Quentin Adams
Toney,AL
Summary
Seasoned Operations Manager and talented leader with eighteen years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
M.A.F. Expedited
03.2021 - Current
- In charge of all day-to-day trucking transportation operations
- Primary contributions include price quoting, leadership, operations management, continuous improvement, line haul manifest planning, billing, truck dispatching, and Crown Data Management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes..
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
CMS Tech/Shipping Supervisor
Incora
01.2020 - 03.2021
- In charge of daily warehouse operations, including shipping/receiving for aerospace/missile defense logistics contracts
- Continuously organize monthly expiring inventories and material testing to develop outstanding customer relations
- Monitoring usage for our customers in a WMS system (TCMIS)
- Primary contributions include daily warehouse operations, testing requirements for chemicals to United Launch Alliance, quality control of materials inbound to the facility, order management of materials, inventory management.
- Enhanced shipping efficiency by implementing proper packaging methods and material usage.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Implemented safety protocols in the workplace, reducing accidents and ensuring employee wellbeing.
- Spearheaded cross-functional projects that resulted in improved communication between departments and increased operational efficiency within the organization as a whole.
- Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
- Pulled, verified, and packaged items for shipment.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Warehouse Supervisor
Total Airport Services
05.2011 - 01.2020
- In charge of all warehouse and office operations, developing a continuing professional relationship with customers and potential clients
- Daily tasks included leading employees to maintain proficient operations safely and efficiently
- Worked closely with contracts to manage high dollar inventory levels, shipment processing, and troubleshooting problems daily
- Primary contributions include leading/coaching workers, shipment management for freight outbound to international territories, invoicing, training, scheduling, addressing safety concerns, ensuring consistent management of inventory levels.
- Improved warehouse efficiency by implementing new inventory management systems and processes.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Negotiated favorable contracts with vendors for better delivery terms and pricing on supplies used within the warehouse facility.
- Managed budgets and financial reports related to warehousing activities for accurate tracking of expenses and revenue generation.
- Supervised shipping and handling operations.
- Developed safety programs to protect workers and reduce injuries.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Determined staffing needs, developing schedules to staff all shifts.
Lead Cargo Handler
DAL Global Services
02.2005 - 01.2012
- Accept freight for Delta Airlines from known IAC Customers and lead general warehouse operations
- Primary contributions include warehouse operations, hazmat preparation, flight deck operations, establishing long-term customer relationships through prompt and courteous service.
- Enhanced cargo handling efficiency by implementing streamlined processes and procedures.
- Reduced loading and unloading times for faster turnaround with improved organization and coordination skills.
- Ensured accurate inventory control by conducting thorough checks and maintaining detailed records of incoming and outgoing shipments.
- Provided exceptional customer service by promptly addressing concerns, answering questions, and resolving issues related to cargo handling.
Education
Bachelor's - Business Management/Supply Chain Logistics
Athens State University
Athens, AL12.2024
Associate's - General Studies
Calhoun Community College
Decatur, AL05.2020
High School Diploma -
Athens High School
Athens, AL05.2004
Skills
- Leadership-Coaching
- ERP Systems (SAP)
- Warehouse/Transportation Management Systems
- Microsoft Office
- Contract Management
- Performance monitoring
- Business Development
- Process Improvement
- Incidents management
- Data Analysis
- Customer Service
- Operational Efficiency
- Inventory Control
Certification
- Prior IATA and DOT Hazmat Certified
- Forklift
- SAP Certification Course
Accomplishments
- Phi Theta Kappa
- National Society of Leadership and Success
- Delta Mu Delta
References
Available upon request
Timeline
Operations Manager
M.A.F. Expedited
03.2021 - Current
CMS Tech/Shipping Supervisor
Incora
01.2020 - 03.2021
Warehouse Supervisor
Total Airport Services
05.2011 - 01.2020
Lead Cargo Handler
DAL Global Services
02.2005 - 01.2012
Bachelor's - Business Management/Supply Chain Logistics
Athens State University
Associate's - General Studies
Calhoun Community College
High School Diploma -
Athens High School
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