Quentin America

• Created and implemented a streamlined process for handling maintenance and ticket requests, significantly reducing response times and improving tenant satisfaction.

Organized, led, and scheduled weekly team meetings with property investors, providing detailed updates and ensuring alignment on the management of portfolios comprised of 115 properties.

• Played a pivotal role in managing and overseeing portfolios with up to 115 properties, ensuring efficient operations, tenant relations, and maintenance
• Reviewed contracts with new investment companies, ensuring compliance and accuracy, and prepared corresponding Schedule A’s for smooth onboarding.
• Organized and maintained critical contracts and documents, ensuring easy access and legal compliance across multiple property portfolios.
• Managed contractors and service providers to ensure timely and quality fulfillment of maintenance requests, contributing to tenant retention and operational efficiency.
• Collaborated with postal services to make necessary changes and updates on newly acquired properties, ensuring correct address and mail services for tenants and businesses.
• Used Rapid Pay software to efficiently approve and process invoices, ensuring timely payments and maintaining strong relationships with vendors and contractors.

• Generated ideas to increase sales through creative promotions.
• Created content for promotional materials, including brochures, flyers, and websites.
• Developed social media marketing strategies to help brand company and increase sales.
• Maintained relationships with key customers through regular communication.
• Managed social media accounts and campaigns.
• Built relationships with influencers in the industry for increased visibility.
• Formulated and launched marketing and promotional campaigns to maximize profits.
• Managed workflow between staff, coordinating documents, planning, and creative material distribution.

• Maintained accurate records of all sales activities using CRM software systems.
• Managed accounts by providing ongoing technical support after the sale was completed.
• Generated weekly reports on sales performance against targets for upper management review.
• Increased profitability within accounts by cross-selling additional products.
• Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
• Cultivated relationships with key decision makers through regular client visits and follow-up calls.