Summary
Overview
Work History
Education
Skills
Awards
Social Media Expert
Timeline
Generic

Quentin Cephas

Wilmington,De

Summary

Experienced in customer service and property management, with a talent for building rapport and ensuring client satisfaction. Skillfully blend policy adherence with a positive approach, emphasizing transparency and forward-thinking solutions. Organized and efficient, dedicated to enhancing operations and delivering exceptional service.

Overview

8
8
years of professional experience

Work History

Site Manager

RE Page & Associates
09.2021 - Current
  • Managed multiple assignments and responsibilities as a site manager, demonstrating strong organizational and time management skills
  • Successfully served as a substitute teacher, maintaining a positive and engaging learning environment while adhering to curriculum standards and student needs
  • Conducted behavior intervention counseling sessions with students, utilizing effective communication and conflict resolution techniques to address behavioral challenges and promote positive outcomes
  • Facilitated interviews for prospective workers, demonstrating strong interpersonal skills and the ability to assess candidates' qualifications and fit for the organization
  • Developed and delivered comprehensive orientations and training sessions for new workers, ensuring a smooth transition and alignment with organizational goals and expectations
  • Interacted with students from kindergarten to twelfth grade, adapting communication styles and strategies to meet the diverse needs of learners across different age groups and developmental stages
  • Engaged in community outreach activities to establish better Community relations, fostering a supportive network to address the needs of students and families
  • Collaborated with colleagues and stakeholders to implement initiatives aimed at promoting equity, diversity, and inclusion within the organization and the broader community
  • Utilized data analysis and assessment tools to monitor progress, evaluate program effectiveness, and make informed decisions to drive continuous improvement efforts
  • Demonstrated flexibility and adaptability in responding to changing priorities and emerging needs, maintaining a solutions-oriented approach to problem-solving and decision-making.

Property Manager

DW Properties
05.2017 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with legal counsel to resolve tenant disputes.

Manager Assistant

T Mobile
03.2018 - 10.2019
  • Provided exceptional customer service to ensure high levels of customer satisfaction and retention
  • Assisted the store manager in leading and motivating a team of 8 sales associates to achieve sales targets and performance goals
  • Demonstrated in-depth knowledge of T-Mobile's products and services, effectively communicating features and benefits to customers to drive sales
  • Supported inventory management efforts by conducting regular inventory counts Daily, ensuring accurate stock
  • Assisted in training and development initiatives, coaching team members to enhance their product knowledge and sales skills
  • Collaborated with team members to address customer inquiries, resolve issues, and ensure a positive shopping experience
  • Utilized point-of-sale systems and CRM software to process transactions, manage customer accounts, and track sales metrics
  • Demonstrated problem-solving skills by identifying and addressing customer and operational issues in an effective manner.

Inventory Control & Quality Assurance

Integrity Staffing Solutions
11.2017 - 02.2018
  • Conducted regular inventory audits to maintain accurate inventory records and reconcile discrepancies
  • Implemented quality control processes to inspect products, identify defects, and ensure compliance with quality standards and specifications
  • Collaborated with warehouse team members to resolve inventory discrepancies, address quality issues
  • Communicated effectively with supervisors, team members, and other departments to report inventory status, quality issues
  • Demonstrated strong attention to detail and accuracy in performing inventory transactions, recording inventory adjustments, and updating inventory databases
  • Assisted in training new associates on inventory control procedures, quality assurance standards, and safety protocols
  • Contributed to continuous improvement initiatives by identifying areas for optimization, implementing best practices, and participating in team meetings and brainstorming sessions.

Designated Hitter/Customer Service Associate

Walgreens Pharmacy
12.2016 - 09.2017
  • Operated cash registers, processed transactions accurately, and provided excellent customer service to enhance the shopping experience
  • Assisted customers in locating products, answering inquiries, and addressing concerns to ensure customer satisfaction
  • Maintained cleanliness and organization of the store, including stocking shelves, restocking merchandise, and performing regular inventory counts
  • Collaborating with the team to promote store initiatives, and contribute to a positive work environment
  • Adhered to company policies and procedures, including cash handling procedures, safety protocols, and regulatory requirements
  • Demonstrated strong communication skills in interacting with customers, colleagues, and management to convey information, and report issues
  • Received recognition for outstanding performance, receiving positive customer feedback, or completing training programs.

Education

GED -

James H Groves School
Wilmington, DE
01.2019

Skills

  • Time Management
  • Self Motivation
  • Problem Solving
  • Up Selling
  • Eviction Procedures
  • Computer Skills
  • Customer Relations
  • Payment Processing
  • Troubleshooting
  • Rent collection
  • Staff Management
  • Property tours and inspections

Awards

  • Newspaper Article For Customer Service At Tmobile.
  • Bonus & Promotions At Re Page And Associates
  • Designated Hitter" Bridge Program Access
  • 500 Graveyard Shift Bonus At Integrity Staffing
  • Sales Bonuses At Tmobile

Social Media Expert


"Experienced social media expert adept at managing business pages and significantly boosting sales through strategic content and engagement tactics. Skilled in creating promotional videos that effectively showcase businesses and talent."

Timeline

Site Manager

RE Page & Associates
09.2021 - Current

Manager Assistant

T Mobile
03.2018 - 10.2019

Inventory Control & Quality Assurance

Integrity Staffing Solutions
11.2017 - 02.2018

Property Manager

DW Properties
05.2017 - Current

Designated Hitter/Customer Service Associate

Walgreens Pharmacy
12.2016 - 09.2017

GED -

James H Groves School

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Quentin Cephas