Quentin Craig
Garrett,IN
Summary
Dedicated training administrator familiar with supporting training operations and facilitating communication between participants and instructors. Knowledgeable about identifying needs and mapping out improvement plans. Bringing several years of experience in instruction and program development.
Overview
10
10
years of professional experience
Work History
Training Administrator
Threma-Tru
Butler, Indiana
04.2021 - Current
- Developed and delivered training materials to staff members.
- Organized training for new hires and existing employees.
- Compiled reports on the effectiveness of training programs.
- Prepared presentations, handouts, and other materials used in training.
- Assisted with developing comprehensive learning plans for individual employees.
- Maintained up-to-date records of all completed trainings and certifications.
- Ensured compliance with company policies regarding safety, security, and confidentiality.
- Analyzed data from surveys and interviews to improve future trainings.
- Served as a point of contact between organization's departments and external vendors.
- Supported onboarding of new employees by hosting orientation sessions.
- Mentored and onboarded new staff members to establish top client satisfaction.
Gaming Store Owner
Gauntlet Hobbies-Garrett
Garrett, Indiana
08.2021 - 12.2023
- Developed store policies and procedures to ensure customer satisfaction.
- Created a unique shopping experience for customers by providing personalized service.
- Managed inventory levels, restocking shelves as needed.
- Maintained records of sales, profits and losses within the store.
- Analyzed financial data to identify trends that could improve operational performance.
- Made purchasing decisions based on customer demand and current market conditions.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Ensured compliance with state and local laws regarding business operations.
Group Leader
Therma-Tru
Butler, Indiana
01.2019 - 04.2021
- Provided assistance with conflict resolution among team members.
- Monitored progress of presses, providing feedback and support as needed.
- Facilitated creative problem solving sessions to generate innovative solutions to challenges.
- Analyzed data gathered from reports to determine areas for improvement in the organization's processes.
- Assisted with onboarding new employees into the organization's culture, policies, and practices.
- Adhered to safety regulations while leading staff.
- Planned work schedules based on individual strengths, weaknesses, job requirements.
- Encouraged team members to take initiative in their roles by offering rewards for going above expectations.
- Collaborated with cross-functional teams to develop strategies for achieving business objectives.
- Worked with other group leaders to identify and resolve issues between teams.
Press Operator
Therma-Tru
Butler, Indiana
11.2014 - 01.2019
- Set up and operate press to create door skin.
- Inspect skin for defects .
- Perform minor repairs to machines as needed.
- Follow written instructions from supervisor regarding production jobs to be completed.
Education
High School Diploma -
Paul Harding
Fort Wayne, IN06-2002
Skills
- Employee coaching
- Program support
- Coaching and mentoring
- Program implementation
- Curriculum design
- Customized training
- Multimedia development
- Business administration
- Verbal and written communication
- Leadership training
- Course material creation
- Staffing and workflow planning
- Digital graphics
- 2D and 3D modeling
- Logo design
- Image manipulation
- PC and mac platforms
- Data visualization
Accomplishments
- Pound Father of 7.
- Married for 12 years
References
References available upon request.
Timeline
Gaming Store Owner
Gauntlet Hobbies-Garrett
08.2021 - 12.2023
Training Administrator
Threma-Tru
04.2021 - Current
Group Leader
Therma-Tru
01.2019 - 04.2021
Press Operator
Therma-Tru
11.2014 - 01.2019
High School Diploma -
Paul Harding
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