Quentin Douglas Messerli
Summary
Experienced in adaptation and implementation, I am passionate about hardware and continuously improving existing technologies. My drive to push boundaries and explore new possibilities fuels my personal endeavors. At the core of my professional experience is a commitment to helping others and finding solutions to repair situations, whether related to technology or beyond.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Roadside Assistance Technician
Jerry's AAA Roadside Assistance
10.2023 - Current
- Responded to emergency roadside assistance calls, providing prompt and efficient service to stranded motorists
- Performed vehicle diagnostics and troubleshooting to identify mechanical issues and determine appropriate repair solutions
- Maintained accurate records of all service calls, including details of problems encountered, actions taken, and parts used
- Ensured compliance with safety protocols during all roadside assistance operations, minimizing risks for both customers and technicians
- Managed inventory levels of spare parts and supplies in the service vehicle.
2nd Assistant Manager
Casey's
12.2022 - 10.2023
- Assisted the store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
- Managed cash handling procedures, ensuring accuracy and compliance with company policies
- Trained and mentored new team members on company policies, procedures, and customer service standards
- Ensured compliance with all safety regulations by conducting regular inspections of equipment and facilities
- Resolved customer complaints or concerns in a timely manner to ensure high levels of customer satisfaction
- Monitored inventory levels and assisted with orders to maintain optimal stock levels while minimizing waste
Roadside Assistance Technician
Top Notch Auto
03.2022 - 07.2022
- Operated as emergency roadside assistance
- Changed tires & rims performed battery jumps, minor diagnostics and wiring repair
- Performed lock picking services for vehicles
LiDAR Service technician/ driver
Osmose Utilities
07.2021 - 10.2021
- Drove and operated a company vehicle for rural power line and fiber data collection
- Managed LiDar equipment, navigation and data collection
Assistant Warehouse Manager
Five Star Food Service
04.2019 - 06.2021
- Managed employees safety concerns, break times, position placement, time card approvals, safety, and schedules
- Managed vending route orders for Vending order picking systems
- Handled WiFi and iPad technical issues and dealt with the various support clients for the pick line and iPad systems
- Created an efficient workflow to train workers while observing any new health code or safety requirements
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
Warehouse Associate
Five Star Food Service
04.2019 - 06.2021
- Maintained food and drink supplies for the warehouse on a routine basis
- Built pallets for drivers to load, stocked and cleaned warehouse sections
- Assisted in unloading trucks of drinks and supplies as needed
Water Distribution Associate
Five Star Food Service
04.2019 - 06.2021
- Maintained the bottling machine which included replacing filters and parts for multiple locations
- Prepared Food Safe Materials according to health and safety codes including: testing chemical strengths, use of heavy cleaning agents in a public location, food preparation, and storage
OCS Merchandiser
Five Star Food Service
04.2019 - 06.2021
- Pick up, deliver, implement, and maintain coffee supplies and drink orders as a merchandiser
Lyft/Uber Driver
Self Employed
06.2016 - 07.2019
- Picked up and deliver food orders and passengers
- Utilized multiple technologies and apps in a workflow to maintain records of mileage and expenses
- Provided a friendly and polite environment for passengers with prompt and polite support, in-person, and via telephone
- Maintained the vehicle cleanliness and maintenance like: brakes, oil changes, tires and other repairs
Cashier/Customer Service
Pilot Flying J
03.2012 - 12.2018
- Provided fast, friendly, and accurate check out services for customers and fleet drivers
- Responsible for cash in each register at the end of shift, deposit drop, locking excess in the store safe, and making sure the cash box was prepared for the next shift
- Handled transactions and check cashing procedures for both professional drivers pay checks, and corporate accounts
- Quickly and effectively solved customer challenges
- Promoted corporate fleet programs, fleet account sign ups, and customer rewards
- Maintained the overall appearance and cleanliness of the store including the cashier stand and maintenance (showers, pumps, deli, DEF system)
Maintenance Team
Pilot Flying J
03.2012 - 12.2018
- Provided back-up for the maintenance crew and worked solo as the only one on staff
- Minimized theft and prevented inventory loss
- Serviced pumps and made general repairs (ceiling tiles, lights, vents and grease catch)
- Analyzed and implemented risk management issues with safety and cleanup procedures for fuel spills and bodily fluid biohazards
Education
Associate's Degree in Science - Computer Networking
Pellissippi State Community College
Knoxville, TN06.2019
High school diploma -
Central High School
Knoxville, TN06.2009
Skills
- Independently Motivated
- Inventory management
- Cross-Platform Hardware Repair
- Mechanical Repair Skills
- Facility Maintenance
- Detail-Oriented Organizer
- Proficient Leadership Experience
- Technology Sales Expertise
- Equipment Refurbishment
- Computer diagnostics
- Automotive Service Technician Experience
- Conflict resolution
- Detail oriented
- Excellent customer service
- Gaming Hardware Alteration
- Strong verbal communication
- Mechanical troubleshooting
- Task management
- Interpersonal skills
- Network Infrastructure Management
Certification
Driver's License
Timeline
Roadside Assistance Technician
Jerry's AAA Roadside Assistance
10.2023 - Current
2nd Assistant Manager
Casey's
12.2022 - 10.2023
Roadside Assistance Technician
Top Notch Auto
03.2022 - 07.2022
LiDAR Service technician/ driver
Osmose Utilities
07.2021 - 10.2021
Assistant Warehouse Manager
Five Star Food Service
04.2019 - 06.2021
Warehouse Associate
Five Star Food Service
04.2019 - 06.2021
Water Distribution Associate
Five Star Food Service
04.2019 - 06.2021
OCS Merchandiser
Five Star Food Service
04.2019 - 06.2021
Lyft/Uber Driver
Self Employed
06.2016 - 07.2019
Cashier/Customer Service
Pilot Flying J
03.2012 - 12.2018
Maintenance Team
Pilot Flying J
03.2012 - 12.2018
High school diploma -
Central High School
Associate's Degree in Science - Computer Networking
Pellissippi State Community College
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