Quentin Harp
Snellville ,GA
Summary
Hardworking and motivated hospitality manager with 20 years of experience and record of success in the hospitality industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
19
19
years of professional experience
Work History
Owner
Social Cafe
Snellville, GA
04.2023 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Collaborated with other owners on joint ventures and shared resources.
- Organized events such as trade shows and conferences.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Monitored performance of personnel against goals set forth by the company.
Executive Chef
Biscuits and Brunch Catering
Lawrenceville , Georgia
10.2020 - Current
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
- Performed financial analysis and recommended effective methods to cut costs.
- Incorporated customer recommendations and feedback to experiment with new dishes.
- Supervised preparation of specialty items and customer requests to verify accuracy in production.
- Created new menu items, managed food expenses and supervised quality to ensure adherence to standards.
- Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
- Utilized local, fresh food products to support local economies and showcase community support.
- Monitored all meals served for temperature and visual appeal.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Conducted assessments and utilized root cause analysis to implement corrective action strategies.
- Monitored quality, presentation and quantities of plated food across line.
- Coordinated and executed menu planning, recipe development and daily restaurant operations.
- Focused on customer satisfaction, creating delicious cuisine to impress diners.
- Continually aware of dramatic changes to kitchens, including Health Department Standards and customer requests for healthier food options.
- Created exciting dishes at competitive prices to attract clientele and increase revenue.
Claims Adjuster
State Farm
Dunwoody, GA
04.2022 - 10.2023
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Maintained accurate documentation of all claim activity within designated system.
Bartender
Bartender Jim and Nick’s
Snellville, GA
01.2018 - 09.2020
- Deliver a consistently high level of customer service to each client at the bar and in the dining room.
- Maintain a safe environment by identifying problem clients and having them removed.
- Keep bar area clean in accordance with the company’s guidelines and the requirements of the local health department.
- Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally.
- Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum., Oversaw employee relations encompassing staff recruitment, training, and performance evaluations.
- Effectively led and motivated employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.
- Tracked sales budgets, consistently meeting and exceeding sales goals.
- Ensured excellent customer relations.
- Increased store sales by 15-20 percent.
- Consistently met Area of Responsibility goals.
- Worked varied shift schedule including lunch and dinner shifts, opening and closing the store as needed.
- Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime.
- Cross-trained on togo to assist with additional duties during specialist absence.
Restaurant Manager
O'Charleys
Tucker, GA
04.2015 - 01.2018
- Managed front and back house restaurant operations with a working staff of 40+ people.
- Oversaw daily operations of entire restaurant including staffing, customer service, sales, safety, sanitation, and maintenance.
- Provided professional leadership and direction to all staff members.
- Adapted QA protocols to ensure the safety and satisfaction of all employees and guests.
- Consistently met or exceeded sales requirements and expectations by motivating the staff to promote an increase in food and beverage sales and upsells.
Restaurant Manager
Taco Mac
Atlanta, GA
10.2012 - 04.2015
- Directed daily restaurant operations, ensuring compliance with company standards in product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, team recruiting and retention, and financial accountability.
- Ensured that the highest quality products and services were delivered to each customer.
Restaurant Manager
Cheeseburger in Paradise
Dunwoody, GA
01.2009 - 10.2012
- Managed front and back house restaurant operations with a minimum staff of 30 people including cooks, servers, bus persons, and host/hostesses.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Office Manager
Topline Construction
Norcross, GA
05.2005 - 06.2008
- Managed accounts for residential construction projects retailing 450k to $1.4 million.
- Managed phone lines, greeted clients and communicated closely with the CEO of the company regarding scheduling and information.
- Motivated company to reduce office expenses by more than 25% over six-month period while maintaining productivity levels and service quality.
- Designed an employee incentive program resulting in a 20% increase in productivity.
- Scheduled subcontractor activities and oversaw marketing relationships.
Education
LICENSES Insurance Adjuster License Agent Broker Training Center - Claims Adjuster
Property Adjusting Academy
Arlington, TX10.2019
Some College (No Degree) - Real Estate
MLS
Tucker, GAHigh School Diploma -
Stone Mountain High School
Stone Mountain, GA05.1997
Skills
- Culinary staff management
- Training and mentoring
- Proper food storage
- Dish preparation
- Inventory supervision
- Food safety regulations
- Sanitation
- Recruitment and hiring
- Training
- Purchasing
- Diverse beverage knowledge
- Customer service
- Planning
- Team building
- Relationship building
- Supervision
- Critical thinking
Timeline
Owner
Social Cafe
04.2023 - Current
Claims Adjuster
State Farm
04.2022 - 10.2023
Executive Chef
Biscuits and Brunch Catering
10.2020 - Current
Bartender
Bartender Jim and Nick’s
01.2018 - 09.2020
Restaurant Manager
O'Charleys
04.2015 - 01.2018
Restaurant Manager
Taco Mac
10.2012 - 04.2015
Restaurant Manager
Cheeseburger in Paradise
01.2009 - 10.2012
Office Manager
Topline Construction
05.2005 - 06.2008
LICENSES Insurance Adjuster License Agent Broker Training Center - Claims Adjuster
Property Adjusting Academy
Some College (No Degree) - Real Estate
MLS
High School Diploma -
Stone Mountain High School
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