Quentin Helton
Summary
I am highly motivated, patient, charismatic, yet humble. I seek to become a member of a well-established team and organization where I may contribute to the company's success. I want to grow professionally and personally in a well-recognized industry while making a positive and lasting difference in the lives of those we serve.
Overview
15
15
years of professional experience
Work History
Warehouse Outbound Supervisor
Healthlink International-Memphis International
10.2023 - Current
- Ensure that production and daily warehouse outbound operations run smoothly and efficiently
- Supervising, training, and assisting warehouse personnel by dispatching and assigning work task which allows the team to be more productive and effective
- Measuring and reporting the effectiveness and performance of warehouse activities and employees through KPI’S and other performance metrics
- Providing customer service to our clients which may include resolving issues of inventory discrepancies to shipping and delivery of products in a timely manner
- Communicating and promoting a team environment amongst the department.
Community Support Coordinator
West Tennessee Family Solutions-Cordova, TN
04.2022 - 10.2023
- Manages and schedules 60 staff ensuring that compliancy is priority in daily operations
- Manages and provides overall leadership for a team of Residential Managers and Direct Support personnel, who provide 24x7 care to adults with intellectual disabilities
- Coordinates and facilitates the necessary staff training as identified on the Individual Support Plans (ISP)
- Oversees the organizational and personal budgets for each resident to meet the goals and outcomes determined by the resident and their Circle of Support team
- Creates activity and meal plans using a self-centered approach based on DIDD regulations and requirements
- Oversees the upkeep and maintenance of 9 properties/homes (including proper cleaning, appliance maintenance and other requirements as prescribed by the State of Tennessee)
- Ensures residents receive proper care and attention by scheduling appropriate and necessary services (e.g
- Community outings, employment, meals, holiday celebrations, appointments, etc.)
- Prepares records of petty cash and necessary receipts for weekly and monthly auditing.
Service Advisor
Wolfchase Dodge Jeep Chrysler - Bartlett, TN
12.2021 - 02.2022
- Greeting customers and directing them to available mechanics
- Consulting with mechanics regarding necessary repairs and possible alternatives to costly repairs
- Provide in-depth information about available parts and service options to customers.
Global Call Center Representative
University of Memphis - Memphis, TN
06.2021 - 12.2021
- Assists clients and/or students that are interested in furthering their education by obtaining a degree online
- Provide appropriate and professional responses to issues, inquiries of the programs and eligibility questions
- Assist and document inquiries related to registration, admissions, or degree requirement.
Key Holder
Destination XL - Memphis, TN
05.2017 - 09.2020
- Supervised current employees on executing company procedures in a timely and efficient manner
- Trained new employees on company procedures and policies
- Assist store managers with company procedures and protocols (e.g., bank deposits, sales paperwork, inventory)
- Maintain the store's visual merchandising standards by ensuring that all visual displays are properly installed and maintained
- Responsible for executing opening and closing procedures for the store.
Team Leader - Sales Department
Service Master - Memphis, TN
01.2009 - 01.2014
- Developed performance enhancement techniques and resources (e.g., sales metrics, sales training programs)
- Coached and supported staff to improve sales performance
- Provided clear and definitive leadership to build sales within the organization
- Collaborated with managers and other leaders on team building and strategic planning to improve sales results
- Monitored and reviewed all policies and procedures for adherence
- Monitored activities of associates to insure maximum efficiency of the department.
Education
Master of Religion -
Brewster School of Religion
08.2006
Bachelor of Science in Business Management - Human Resource
University of Tennessee Martin
12.2000
Skills
- Retail Management (10 years)
- Leadership (8 years)
- Service & Support (10 years)
- Microsoft Office: Word, Excel - proficient
- Account Analysis (5 years)
- Workload Prioritization
- Office Management (2 years)
- Decision-Making Capabilities
- Team Building Expertise
- Employee Engagement
- Conflict Resolution
- Sales Support
Timeline
Warehouse Outbound Supervisor
Healthlink International-Memphis International
10.2023 - Current
Community Support Coordinator
West Tennessee Family Solutions-Cordova, TN
04.2022 - 10.2023
Service Advisor
Wolfchase Dodge Jeep Chrysler - Bartlett, TN
12.2021 - 02.2022
Global Call Center Representative
University of Memphis - Memphis, TN
06.2021 - 12.2021
Key Holder
Destination XL - Memphis, TN
05.2017 - 09.2020
Team Leader - Sales Department
Service Master - Memphis, TN
01.2009 - 01.2014
Master of Religion -
Brewster School of Religion
Bachelor of Science in Business Management - Human Resource
University of Tennessee Martin
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