Quentin Ina

Direct or coordinate the supportive services department of a business, agency, or organization

• Prepare and review operational reports and schedules to ensure accuracy and efficiency
• Set goals and deadlines for the department
• Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
• Plans administer and control budgets for contracts, equipment and supplies
• Monitor the facility to ensure that it remains safe, secure, and well-maintained
• Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.

• Inspect guest rooms, public areas, and grounds for cleanliness and appearance
• Monitor the revenue activity of the hotel or facility
• Train staff members
• Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
• Coordinate front-office activities of hotels or motels and resolve problems
• Participate in financial activities such as the setting of room rates, the establishment of budgets, and or allocation of funds to departments
• Interview and hire applicants
• Confer and cooperate with other managers to ensure coordination of hotel activities
• Develop and implement policies and procedures for the operation of a department or establishment
• Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.

• Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions
• Perform marketing and public relations activities
• Develop and implement policies and procedures for the operation of a department or establishment
• Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted
• Assign duties to workers, and schedule shifts
• Confer and cooperate with other managers to ensure coordination of hotel activities
• Prepare required paperwork pertaining to departmental functions
• Interview and hire applicants.

• Greet, register, and assign rooms to guests of hotels
• Make and confirm reservations
• Keep records of room availability and guests' accounts, manually or using computers
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
• Plan, schedule or supervise the work of other employees.