Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Quentin Jackson Jr

Richmond,CA

Summary

Well-liked customer service associate/cashier with 2 years of experience providing a welcoming and efficient environment. Personable cashier/sales who works well with others and multitasks well. Maintained customer satisfaction ratings of more than 95%. Customer service skills with 2 years of proven experience providing excellent customer service. Knowledgeable customer service representative with 2 years of experience providing valued customer service to the company's most demanding clients and customers.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Program Instructor

Love Learn Success
08.2024 - 04.2025
  • Developed strong relationships with local organizations and community partners to create experiential learning opportunities for students beyond the classroom walls.
  • Orientated children to programs, special events and opportunities while promoting safety, program and disciplinary rules.
  • Collaborated with colleagues to develop cross-disciplinary programs, fostering a comprehensive learning environment.
  • Implemented innovative teaching techniques that catered to diverse learning styles, resulting in increased student engagement.

Package Handler

FedEx
01.2025 - 03.2025
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Customer Service Associate

Shoe Palace
05.2022 - 01.2024
  • Created a new customer database by entering customer information into a database
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
  • Upheld the highest standards of cleanliness and staff conduct and reduced complaints by 50%

Cashier

McDonald's
06.2021 - 04.2022
  • Stood in for absent staff members to conduct one-on-one instruction in all subjects
  • Assisted in the training of new cashiers
  • Continually updated a leadership resume and honed skills by participating in various trainings
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Education

High School Diploma -

De Anza High School
El Sobrante, CA
06.2023

Skills

  • Customer service
  • Communication skills
  • Time management
  • Guest services
  • English
  • Restaurant experience
  • Leadership
  • Computer literacy
  • Microsoft word
  • Clear verbal communication
  • Classroom oversight
  • Curriculum creation

Certification

  • Drivers License (Class C)
  • Guard Card

Timeline

Package Handler

FedEx
01.2025 - 03.2025

Program Instructor

Love Learn Success
08.2024 - 04.2025

Customer Service Associate

Shoe Palace
05.2022 - 01.2024

Cashier

McDonald's
06.2021 - 04.2022

High School Diploma -

De Anza High School

Similar Profiles

CREATE PROFILE