Quentin Jenkins
Cincinnati
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Member Service Representative
TruPartner Credit Union
07.2024 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Prepared and explained loan terms, disclosures, and repayment schedules to members in clear, understandable language.
- Assisted members in selecting loan products tailored to their financial needs while maintaining strong member relationships.
- Responsible for opening and closing the branch while maintaining security, compliance, and smooth daily operations.
Manager
The T Room, LLC
07.2018 - Current
- Manage store operations, ensuring customer satisfaction and accurate transactions.
- Boosted online sales by 70% through strategic marketing and customer engagement.
- Train new employees, fostering a collaborative and efficient work environment.
- Oversee daily stock and inventory management to ensure product availability and quality.
- Implement new tech solutions to drive operational excellence.
Soft Count Team Member
Seminole Hard Rock Casino & Hotel Hollywood
02.2024 - 06.2024
- Accurately count and report casino currency, ensuring compliance and financial integrity.
- Collaborate with team to meet daily goals in a fast-paced environment, boosting productivity.
- Analyze transaction discrepancies to maintain high financial standards.
- Support new team members for quick adaptation and seamless integration.
- Streamline operations to enhance efficiency and meet daily targets.
Server/Barback
Bugatti's Cuisine & Cocktails
06.2023 - 02.2024
- Managed inventory and stocked merchandise, ensuring accurate counts and availability.
- Delivered exceptional customer service by taking orders and serving promptly.
- Maintained cleanliness throughout shifts, contributing to a safe and pleasant environment.
- Assisted coworkers and accommodated customer needs, fostering a collaborative atmosphere.
Teller
CinFed Credit Union
03.2020 - 10.2021
- Processed transactions including withdrawals, deposits, transfers, and loan payments.
- Conducted financial analysis to support member needs, fostering stronger relationships.
- Prioritized multiple tasks while maintaining accuracy and efficiency.
- Sold bank cashier checks and money orders to customers.
- Evaluated client financial health, proposing tailored solutions to enhance stability.
- Boosted member satisfaction by effectively managing financial transactions.
- Assisted clients in understanding and choosing suitable financial products.
- Guided clients through complex transactions, enhancing understanding and trust.
Crew Member
Staples
11.2018 - 08.2019
- Processed POS transactions efficiently, ensuring accurate cash, check, and credit handling.
- Assisted customers with locating items and vehicle transfers, enhancing shopping experience.
- Regularly replenished sales floor stock from back inventory, preventing product depletion.
- Created balanced pallets for safe and efficient restocking, supporting operational flow.
- Provided team support, ensuring a cohesive and productive work environment.
Technician
Valvoline Instant Oil Change
09.2017 - 08.2018
- Managed hazardous chemicals ensuring safety and compliance.
- Communicated effectively with team to maintain a safe, efficient workspace.
- Performed tire changes and rotations swiftly and accurately.
- Replaced car batteries and windshield wipers with precision.
- Conducted complete oil changes using appropriate tools and techniques.
Crew Member
White Castle
10.2016 - 08.2017
- Handled cash transactions, ensuring accuracy and preventing discrepancies.
- Processed various payment methods, maintaining swift and error-free transactions.
- Sanitized work surfaces, adhering to food safety standards to prevent contamination.
- Packaged and stored food items properly, ensuring freshness and compliance with safety guidelines.
- Prepared customized food orders, enhancing customer satisfaction through personalized service.
Education
High School Diploma -
Withrow University High School
Cincinnati, OH05.2019
Skills
- Point of sale
- Cash handling
- Communication Skills
- Training
- Microsoft Office
- Inventory Management
- Customer Service
- Relationship building
- Store management
- Typing
- Microsoft Excel
Timeline
Member Service Representative
TruPartner Credit Union
07.2024 - Current
Soft Count Team Member
Seminole Hard Rock Casino & Hotel Hollywood
02.2024 - 06.2024
Server/Barback
Bugatti's Cuisine & Cocktails
06.2023 - 02.2024
Teller
CinFed Credit Union
03.2020 - 10.2021
Crew Member
Staples
11.2018 - 08.2019
Manager
The T Room, LLC
07.2018 - Current
Technician
Valvoline Instant Oil Change
09.2017 - 08.2018
Crew Member
White Castle
10.2016 - 08.2017
High School Diploma -
Withrow University High School
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