Quentin Jones
Pleasant Hill,IA
Summary
Dynamic leader with a proven track record at Cubbies on Main, adept in elevating customer satisfaction and streamlining operations. Skilled in inventory management and team leadership, I've successfully implemented innovative strategies to boost revenue and foster a culture of excellence. My approach has significantly enhanced client relations and operational efficiency.
Overview
4
4
years of professional experience
Work History
Bar Manager
Cubbies on Main
03.2023 - 01.2025
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Enhanced team productivity through effective scheduling and task delegation.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Elevated customer satisfaction with introduction of customer feedback system, addressing concerns promptly.
- Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
Gym Manager
Planet Fitness Gym
01.2021 - 03.2023
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Reviewed stock counts and ordered items to control inventory.
- Trained employees on general procedures, gym rules and duties.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Set and managed employee work schedules for coverage in assigned areas.
- Evaluated employee performance regularly to identify areas of improvement and professional growth opportunities within the team.
- Recruited trained, and supervised qualified fitness professionals to provide exceptional service to gym members.
- Interviewed and hired gym staff for various roles.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Education
No Degree - General
Iowa Central Community College
Fort Dodge, IAHigh School Diploma -
Mason City High School
Mason City, IA05-2015
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Inventory management
- Staff scheduling
- Health codes compliance
- Customer relationship building
Timeline
Bar Manager
Cubbies on Main
03.2023 - 01.2025
Gym Manager
Planet Fitness Gym
01.2021 - 03.2023
No Degree - General
Iowa Central Community College
High School Diploma -
Mason City High School
Similar Profiles
Vicki MccuddinVicki Mccuddin
Deli Clerk at Cubbies at the DunesDeli Clerk at Cubbies at the Dunes
Javon SharpeJavon Sharpe
Cook at CubbiesCook at Cubbies
Dharampreet SinghDharampreet Singh
Early Childhood Educator Assistant at MAIN DANS LA MAIN INC GARDERIEEarly Childhood Educator Assistant at MAIN DANS LA MAIN INC GARDERIE