Quentin Mapp
Decatur,GA
Summary
Meticulous Service Technician bringing 10 years of experience in service, maintenance and diagnostics. Strong foundation of team development and empowering leadership with passion for driving improvement. Industrious and communicative with knack for meeting or exceeding company metrics.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HVAC Technician
1st Mechanical Services
Alpharetta, Georgia
09.2023 - Current
- Installed HVAC systems in residential and commercial properties.
- Conducted routine maintenance on heating and cooling equipment.
- Diagnosed and repaired HVAC system malfunctions effectively.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
Service Technician
ABM Building Value
Alpharetta, GA
05.2022 - 09.2023
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Installed new components or replaced defective parts to restore functionality.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Disassembled units, repaired broken components and restored to operating condition.
Building Engineer
HMS
Atlanta, GA
06.2020 - 07.2021
- Monitored contractor performance, working with vendors to meet regulatory and organizational physical specifications.
- Assessed HVAC, electrical units and mechanical equipment to maintain functionality.
- Coordinated building repair and construction projects, maintaining security and emergency response to provide preventive and corrective maintenance.
- Operated facility cooling and electrical systems to support data center operations.
- Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
Service Technician
Carter Haston Real Estate Services
Atlanta, GA
09.2020 - 07.2021
- Assessed HVAC, electrical units and mechanical equipment to maintain functionality.
- Coordinated building repair and construction projects, maintaining security and emergency response to provide preventive and corrective maintenance.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Inspected machinery and components to troubleshoot operations.
- Troubleshoot and repair electrical circuit(replacing light switches, outlet,photo cells,breakers,light fixtures and ballasts)
- Monitored contractor performance, working with vendors to meet regulatory and organizational physical specifications.
Service Manager
Gables Residential
Atlanta, GA
04.2015 - 09.2020
- Maintain a superior customer service relationship as per Gables Pledges of Customer Service
- Communicate effectively with residents, fellow associates, vendors and supervisors
- Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner
- Perform turnkey work as required and ensure all make-readies are inspected
- Organize, prioritize and ensure maintenance requests and repairs are made correctly and in timely manner
- Participate in company training classes and meetings; ensure all maintenance staff receives appropriate training as required
- Possess basic knowledge of local and state codes for permitting, sign ordinances and pool regulations
Service Technician
Gables Residential
Atlanta, GA
02.2011 - 03.2015
- Inspect grounds, buildings, and other community features as required to minimize liability concerns.
- Ensure all maintenance requests and repairs are made correctly and in a timely manner
- Help maintenance manager oversee completion of service requests in 24 hours or per community policy
Punch Technician
Gables Residential
Atlanta, GA
04.2010 - 09.2011
- Ensure apartment home is in immaculate conditions prior to resident moving in.
Education
Associate of Science - HVAC
Interactive College of Technology
Atlanta, GA09-2022
Mechanical Trade Institution
09-2025
Skills
- Ability to read, analyze and interpret all forms of information
- Excellent written and verbal communication skills
- Ability to accept and learn from constructive criticism
- Well organized, detail oriented, efficient
- Ability to prioritize and multi-task
- Must be team oriented but able to work independently on occasion
- Strong analytical and problem solving skills
- Strong customer service orientation
- Ability to meet deadlines which may include late hours and weekends as needed
- Ability to follow oral and written instructions
- Ability to lead and motivate a staff
- Ability to troubleshooting HVAC equipment and Series-Parallel circuit
- Proactively structure weekly,monthly,quarterly yearly assignments
Certification
EPA Certification (UNIVERSAL)
NATE (North American Technician Excellence) CORE
NATE (North American Technician Excellence) HEAT PUMP
NATE (North American Technician Excellence) GAS FURNANCE
NATE (North American Technician Excellence) CORE
NATE (North American Technician Excellence) HEAT PUMP
NATE (North American Technician Excellence) GAS FURNANCE
Timeline
HVAC Technician
1st Mechanical Services
09.2023 - Current
Service Technician
ABM Building Value
05.2022 - 09.2023
Service Technician
Carter Haston Real Estate Services
09.2020 - 07.2021
Building Engineer
HMS
06.2020 - 07.2021
Service Manager
Gables Residential
04.2015 - 09.2020
Service Technician
Gables Residential
02.2011 - 03.2015
Punch Technician
Gables Residential
04.2010 - 09.2011
Associate of Science - HVAC
Interactive College of Technology
Mechanical Trade Institution