Quentin McLachlan
Salt Lake City
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Solar Specialist
AMP Smart
07.2023 - Current
- Analyzed customer's energy requirements to determine the most cost-effective solar system configuration
- Prepared detailed proposals outlining recommended system designs, costs, and timelines for completion
- Utilized software tools such as AutoCAD to create design drawings for proposed installations
- Maintained accurate records of all projects including customer information, system configurations, materials used
- Leveraged contacts with satisfied customers to generate referrals and new business
- Closed 30 new contracts per quarter by generating and developing leads across the midwest
- Manage new & existing customer projects
- Exceeding 85% retention rate
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
Medicare Sales Specialist
MyPlanAdvocate
07.2022 - 07.2023
- Consistently demonstrated exceptional communication skills by handling over 350 inbound and outbound calls each month, expertly converting a company minimum of 15% of leads into new clientele
- Consistently surpassed monthly sales objectives by providing exceptional consultation and advisory services to clients, skillfully enrolling them in the most suitable plans based on their individual needs and maintaining a rigorous focus on achieving over 95% quality assurance compliance
- Maintained accurate and up-to-date client information in Salesforce, resulting in improvement in data accuracy and efficiency for marketing needs.
Apprentice Plumber
Archer Mechanical
11.2021 - 07.2022
- Proficiently interpret project plans and diagrams while adhering to building codes and regulations for projects at hand
- Successfully installed and maintained boilers, chillers, copper pipes (in-wall and overhead), and cast-iron piping for bathroom fixtures resulting in a 100% project success rate
- Collaborate effectively with team members to ensure timely completion of projects.
Store Manager/Sales Associate
Zagg
04.2019 - 11.2021
- Managed and developed a team of 7 sales associates at the #1 ranked Fashion Place mall Kiosk in the nation in 2019, to consistently hit revenue goals to achieve just over $1 Million in sales
- Conducted extensive training for new employees, while proficiently handling shipping and receiving, warranty processing, and employee scheduling with a 90% customer retention rate
- Consistently ranked as the top-performing salesperson and kiosk manager, achieving higher sales performance than the national average.
Life Insurance Broker / 1099
Family First Life
06.2020 - 05.2021
- Implemented proactive sales strategies by cold calling 60+ potential clients daily, resulting in a consistent pipeline of warm leads and successful conversion into customers
- Developed a team of agents to provide comprehensive insurance products, resulting in successful retention and management of 120+ client accounts.
Licensed P&C Agent
Clearlink
07.2018 - 04.2019
- Successfully drove interdependent property and casualty insurance sales by identifying client needs and presenting tailored insurance solutions from Managing a high volume of over 50 inbound calls per day to successfully handle customer inquiries and achieve sales targets
- Demonstrated expertise in writing auto policies for customers across multiple insurance carriers, maintaining a 80% client retention rate through effective communication and proactive support.
Education
Diploma -
Copper Hills High School
West Jordan, UT06.2014
Skills
- Computer: Advanced in Salesforce, CRM management, Microsoft office (Excel, Word, PowerPoint, SharePoint), One Drive
- Customer Consultation
- Sales Support
- Sales Closing
- Business Development
- Needs Analysis
- Customer Service
- Project Management
- Pipe Cutting
- Equipment Operation
- Power Tool Use
- Client Relations
- Issue Resolution
- Relationship Building and Management
Certification
Health Insurance License NPN# - 18861377
Timeline
Solar Specialist
AMP Smart
07.2023 - Current
Medicare Sales Specialist
MyPlanAdvocate
07.2022 - 07.2023
Apprentice Plumber
Archer Mechanical
11.2021 - 07.2022
Life Insurance Broker / 1099
Family First Life
06.2020 - 05.2021
Store Manager/Sales Associate
Zagg
04.2019 - 11.2021
Licensed P&C Agent
Clearlink
07.2018 - 04.2019
Diploma -
Copper Hills High School
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