Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Quentin M. James

Houston

Summary

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Resourceful Practice Manager of Operations known for high productivity and efficient task completion. Skilled in operational management, financial oversight, and staff development, ensuring smooth clinic operations. Excel in leadership, communication, and problem-solving, facilitating team cohesion and delivering patient-centric care. Committed to improving processes and implementing innovative solutions for enhanced efficiency and effectiveness in healthcare settings.

Overview

15
15
years of professional experience

Work History

Business Office Manager

HCA Healthcare Surgery Ventures
05.2024 - Current
  • Manage 10-15 staff within the Revenue Cycle and a team leader, knowledgeable in Kronos, assist with insurance verification for 13 facilities, create quality reports, create productivity reports, create processes for insurance verification workflow, and bad debt reporting for the collections department, and approve refunds for payment posting and accounts payable. AdvantX knowledgeable, Waystar knowledgeable, approved payment posting reports, weekly reporting for Revenue Cycle for 13 facilities, interview new staff, Revenue Cycle from the collections department, accounts payable, payment posting departments, and billing department. etc

Practice Manager II

HCA Healthcare Austin Heart
01.2022 - 05.2024
  • DPI coordinator, manage two practices with 16 Physicians and 21 Physician Assistants; manage between 20 and 50 staff, which includes Medical Office Specialists, Clinical Supervisors, and Clinic Managers; Denial Reports; Workqueue reports; assign staff access; complete payroll with Kronos; assist with Medical Office Specialist coverage when needed; train staff on duties as assigned; build provider schedules; EPIC knowledgeable; EOD reconciliation; DAR reports; interview new MOS; hire new MOS; conduct peer interviews; train new MOCs; schedule meetings for providers and outside vendors; assist with providers' needs; knowledgeable about authorizations, denials, and retro authorizations; assign coverage for 2 to 3 locations where needed; and assist with Practice Managers' needs, along with other duties as assigned.

Medical Office Coordinator

HCA Healthcare Austin Heart
02.2021 - 01.2022
  • Obtain Authorizations; Sending Referrals to outpatient/inpatient clinics; Front-desk check in; Check-out patients; Conduct Training for new MOS Staff; Peer Interviews; Create provider schedules; assist with Leadership role; schedule meetings for providers and outside vendors; Retro Auth reports; DPI coordinator; travel to Austin Heart locations for MOS assistance; create Imaging schedules for providers; communicate Central Austin Heart providers schedulers for outreach clinics; create Call weekends schedules; Assist Practice Manager as needed.

Medical Office Staff / Monitor Tech

HCA Healthcare Austin Heart / St. David’s
06.2019 - 02.2021
  • Interpret heart rhythms; Report any abnormal events to nursing staff and provider; document every patient’s heart rate every 30 minutes; Scheduling patients on provider’s schedule; Sending orders to imaging center; Recall list – calling patients who are due for an appointment; Switchboard Operator - answering calls for Austin Heart Clinics; Obtain Authorizations; Sending Referrals to outpatient/inpatient clinics; Front-desk check in; Check-out patients; Conduct Training for new MOS Staff; Peer Interviews.

CPR Instructor

Independent Contractor
05.2020 - Current
  • Training New and Renewal CPR candidates following AHA Network guidelines, providing all required skills to preform CPR.

Reimbursement Coordinator

Ascension
07.2022 - 02.2023
  • Claims, answer billing services, obtain authorizations for cardiology, phone operator, train new phone operators, assistant to manager, other duties as assigned.

Patient Access Representative (PRN)

Complete Care
07.2021 - 06.2023
  • Check in patients for Urgent Care and Emergency Services, check insurances, daily report, collect copay, speak with patients on insurance payments and services, insure all documentation has been filled out for patient demographics and consent.

Direct Care Professional (PRN)

Community Options Inc
05.2020 - 05.2021
  • Taking care of people with disabilities Assisting with Medications Cleaning Home / Cooking / Laundry

Residential Manager / Direct Care Professional (PRN)

Reaching Maximum Independence
08.2010 - 06.2019
  • Doctor Visits / Emergency Room; Supervise Direct Care Professional; Handle money and make purchases for the Group Homes; Conduct Training for New Direct Care Staff; Medication Management for Group Homes; Take care of people with disabilities; Cleaning Home, Cooking, Laundry; Assisting with Medications

Reception Group Leader/ Sr. Reception Tech

CSL Plasma
12.2017 - 10.2018
  • Screen / Intake New Donors – this includes explaining policies to new and returning donors; Switchboard Operator – answering calls at the Reception Area; Screening Returning Donors; Conduct Training on New Reception Techs

Support Service Specialist III

The Center for Health Care Services
08.2013 - 11.2017
  • Insurance Authorizations; Data Entry / Weekly Reports / Medical Records; Medicaid Billing; Assist the Clinical Director; Switchboard Operator; Create Documents

Education

High School Diploma -

Marque Learning Center
01.2009

Some College (No Degree) - Business Management

Austin Community College
Austin, TX

Skills

  • Record Keeping
  • Kronos administration
  • Revenue cycle management
  • Insurance verification
  • Accounts payable
  • Employee training
  • Quality reporting
  • Data analysis
  • Customer service
  • Process improvement
  • Team leadership
  • Payroll administration
  • Budget management
  • Time management
  • Problem resolution
  • Conflict resolution
  • Effective communication
  • Communication skills
  • Operations management
  • Teamwork
  • Positive attitude
  • Training and development
  • Performance evaluations
  • Multitasking
  • Talent acquisition
  • Reliability
  • Account reconciliation
  • Electronic medical records (EMR) systems
  • MS office
  • Shift scheduling
  • Hiring and training
  • Staff training
  • Scheduling and calendar management
  • Creating Clear Channels of Communication
  • Proficient in Word
  • Proficient in Excel
  • Proficient in PowerPoint
  • Collaborating with other departments
  • Strongly motivated
  • Experience with office equipment
  • Adapts easily to new growth expectations
  • Proficient with other interactive communication media
  • Able to manage multiple tasks
  • Work independently
  • Operates multiline phones
  • Profit and loss management
  • Analytical skills
  • Office administration
  • Multitasking Abilities
  • Onboarding and orientation

References

Available upon request

Timeline

Business Office Manager

HCA Healthcare Surgery Ventures
05.2024 - Current

Reimbursement Coordinator

Ascension
07.2022 - 02.2023

Practice Manager II

HCA Healthcare Austin Heart
01.2022 - 05.2024

Patient Access Representative (PRN)

Complete Care
07.2021 - 06.2023

Medical Office Coordinator

HCA Healthcare Austin Heart
02.2021 - 01.2022

CPR Instructor

Independent Contractor
05.2020 - Current

Direct Care Professional (PRN)

Community Options Inc
05.2020 - 05.2021

Medical Office Staff / Monitor Tech

HCA Healthcare Austin Heart / St. David’s
06.2019 - 02.2021

Reception Group Leader/ Sr. Reception Tech

CSL Plasma
12.2017 - 10.2018

Support Service Specialist III

The Center for Health Care Services
08.2013 - 11.2017

Residential Manager / Direct Care Professional (PRN)

Reaching Maximum Independence
08.2010 - 06.2019

High School Diploma -

Marque Learning Center

Some College (No Degree) - Business Management

Austin Community College

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Quentin M. James