Quentin Spencer
Wood Dale,IL
Summary
Excelled in high-stress situations, effectively resolving customer complaints, leading to increased loyalty. Achieved significant improvements in operational workflows by leveraging local area knowledge and strong teamwork abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Delivery Assistant
Mission Transport
07.2024 - Current
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
- Demonstrated flexibility in adapting to schedule changes or unique delivery requirements, accommodating customer needs effectively.
- Expedited urgent deliveries as needed, prioritizing tasks efficiently to meet deadlines.
- Delivered packages to customer doorsteps and business offices.
Sanitation Crew Member
Sam's Club
04.2024 - 07.2024
- Maintained neat, clean and sanitized work areas.
- Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
- Reduced the risk of cross-contamination by properly cleaning and sanitizing equipment, surfaces, and utensils.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Promoted a healthy work environment through thorough cleaning and sanitization of common areas such as break rooms and restrooms.
Customer Service Representative
AutoZone
11.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Wheaton Warrenville South
Wheaton, IL05.2022
Skills
- Package handling
- Safety awareness
- Warehouse Operations
- Local Area Knowledge
Timeline
Delivery Assistant
Mission Transport
07.2024 - Current
Sanitation Crew Member
Sam's Club
04.2024 - 07.2024
Customer Service Representative
AutoZone
11.2023 - 04.2024
High School Diploma -
Wheaton Warrenville South
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