Quentin Stoute
New Braunfels,TX
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. I am Devoted to giving every customer a positive and memorable experience. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Curbside Shopper
HEB Grocery Store
New Braunfels, TX
08.2022 - Current
- Scanned barcodes of items being picked up to ensure accuracy of order fulfillment.
- Loaded items into carts or bags for customers according to their order requirements.
- Verified that products chosen by customers were in stock and available for pick up.
- Provided excellent customer service when interacting with shoppers in person or on the phone.
- Ensured that all perishable food items such as produce were handled properly.
- Communicated any discrepancies between customer orders and what was picked up to management.
- Maintained a clean and organized work area throughout the day.
- Followed company policies regarding product returns, exchanges, and refunds.
- Adhered to all safety protocols while handling merchandise in store.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Greeted customers and answered product or service questions.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Warehouse Worker
Amazon
San Marcos, TX
08.2020 - 08.2022
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Transported goods to designated areas within the warehouse facility.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Ensured safety protocols were followed at all times while operating machinery.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Organized storage areas for efficient use of space.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Inspected incoming material before scanning it and separated defective items with 100% accuracy.
- Continuously pulled items weighing up to 60 pounds off carts and placed on correct shelves.
- Cleared debris and emptied carts from work area frequently to maximize productivity and maintain safety.
- Utilized proper lifting techniques to move product from pallets to shelves.
- Ensured compliance with company policies, procedures, and standards related to warehouse operations.
- Ensured that all items were properly labeled and stored in their designated locations.
Food Service Associate
Sea World
San Antonio, TX
08.2018 - 04.2019
- Assisted in the preparation of food items, such as salads, sandwiches, and desserts.
- Provided customer service to guests by taking orders, answering questions and addressing complaints.
- Maintained cleanliness of work area, including floors, counters and equipment.
- Stocked shelves with inventory items according to company guidelines.
- Operated cash register to process payments from customers.
- Monitored food temperatures during cooking and serving processes.
- Kept track of all supplies on hand for daily operations.
- Cleaned kitchen surfaces, utensils and equipment after each shift.
- Performed basic food prep tasks such as cutting vegetables or making sauces.
- Organized storage areas for food products in accordance with safety regulations.
- Followed all health department standards for sanitation and hygiene.
- Communicated effectively with kitchen staff regarding daily tasks and order requests.
- Ensured that all dishes were properly plated before serving them to guests.
- Maintained accurate records of transactions made at the register throughout the day.
- Greeted customers upon arrival in a friendly manner while providing excellent customer service.
- Placed orders with vendors when necessary to restock inventory levels.
- Responded promptly to inquiries or complaints from customers or other employees.
- Prepared beverages such as coffee, tea, juice or soda for guests upon request.
- Responded to visitor questions and concerns with friendly, knowledgeable service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Acquired new skills to support team and further accommodate customer needs.
- Maintained professional demeanor during interactions with customers and co-workers.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
Food Runner
Alamo Drafthouse
New Braunfels, TX
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Organized food orders and ensured accuracy of items served to customers.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Double-checked meals placed in window against customer tickets for accuracy.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Memorized dining room floor plans and understood seat number system.
- Assisted servers to optimize guest dining experience.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Responded quickly to customer concerns and escalated major issues to management.
- Responded promptly to customer inquiries and requests for additional items or services.
- Checked all dishes before delivering them to ensure quality standards were met.
- Assisted servers in setting up tables for guests.
- Greeted and welcomed customers as they arrived at the restaurant.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Provided assistance with clearing plates from tables after meals were completed.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Offered insight into menu items to answer customer questions.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Ensured compliance with health code regulations related to food storage temperatures.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Supported serving staff in delivering accurate and well-presented food orders.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Participated in ongoing training to enhance job skills and knowledge.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Stocked displays with new and transferred merchandise.
Education
High School Diploma -
Mascoutah High School
Mascoutah, IL05-2018
Some College (No Degree) - Music
Northwest Vista College
San Antonio, TXSome College (No Degree) - Sociology
Texas State University
San Marcos, TXSkills
- Safety Awareness
- Order Accuracy
- Hand-Eye Coordination
- Upselling Products
- Reading Comprehension
- Relationship Building
- Attention to Detail
- Planning and Organization
- Decision-Making
- Flexible Schedule
- Verifying Order Accuracy
- Heavy Lifting
- Documentation and Reporting
- Prioritizing Orders
- Customer Service
- Mobile Ordering Understanding
- Physical Stamina
- Payment Processing
- Product Knowledge
- Delivery Procedures
- Lift up to 60 Pounds
- Order Coordination
Certification
- Food Handlers
- Texas Alcoholic Beverage Commission License
- Drivers License
Affiliations
- Critique and Analyze films
- Work Out
- Attend family and Friend Events
- Journal
- Research
- Read Books
- Research Methods and Data Analysis
Voluntary Work
- Band Fundraisers in Highschool (TX, IL)
- Kids Event at Scott AFB
- Film Events at Alamo Drafthouse
- Canned Food Drives in San Antonio
- Picked up trash off street volunteer (Cornerstone Christian School)
- Organize Carnival Week (Mascoutah High School)
References
References available upon request.
Timeline
Curbside Shopper
HEB Grocery Store
08.2022 - Current
Warehouse Worker
Amazon
08.2020 - 08.2022
Food Service Associate
Sea World
08.2018 - 04.2019
Food Runner
Alamo Drafthouse
High School Diploma -
Mascoutah High School
Some College (No Degree) - Music
Northwest Vista College
Some College (No Degree) - Sociology
Texas State University
- Food Handlers
- Texas Alcoholic Beverage Commission License
- Drivers License
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