Quentin Tinker
Tuscaloosa,AL
Summary
Targeting IT Systems Analyst Positions
VIRGINIA COLLEGE graduate offering a strong academic background in IT combined with excellent internship experience as a helpdesk analyst.
Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and expert in a range of computer systems, languages, tools and testing methodologies. [Help desk] with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Analytical [Job Title] effective at technical support and reporting. Highly computer-savvy.
Overview
31
31
years of professional experience
Work History
Student Helpdesk Technician
Herzing
01.2011 - Current
- Provide networking/desktop support and perform mainframe and account maintenance tasks.
- Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.
- Retail/Stores.
IT Systems Analyst
Make It Happen Productions, LLC
Tuscaloosa, AL
01.2011 - Current
- Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.
- Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
Helpdesk Analyst / Intern
VIRGINIA COLLEGE- Birmingham
Tuscaloosa, AL
01.2008 - 01.2011
- Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.
- Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
- Selected Contributions: Researched and developed knowledge-base articles on building Computer Networks.
- Exceeded issue-promise targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%).
- Handled 30+ technical/mission-critical calls daily and consistently met high service standards.
Helpdesk Analyst / Intern
Shelton State Community College
Tuscaloosa, AL
01.2007 - 01.2008
- Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.
- Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
- Selected Contributions: Researched and developed knowledge-base articles on building Computer Networks.
- Exceeded issue-promise targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%).
- Handled 30+ technical/mission-critical calls daily and consistently met high service standards.
Sales Representative
Kmart Wal-Mart
01.2005 - 01.2008
- Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top sales performer for both retailers (including multiple top 10 rankings out of a 100-member sales force).
Education
B.S - Computer Information Systems
VIRGINIA COLLEGE
2011
MBA - technology
Herzing
Current
Skills
- Business development
- Desktop and laptop repair
- Anti-virus solutions
- Internet setup and repair
- Detail-oriented
- Routing protocols knowledge
- Strong communication skills
- Self-starter
- Focused
- Innovative thinker
- Patient
Analytical
and
critical thinker
Skilled at mediation
Fast learner
Skilled multi-tasker
Expert in disaster recovery
Proficient in Norton Antivirus software
Skilled in TCP/IP and WAN
Anti-virus software
Accomplishments
- Researched and developed knowledge-base articles on building Computer Networks.
- Handled technical/mission-critical calls daily and consistently met high service standards.
- Experience with windows server 2003,208.
Timeline
Student Helpdesk Technician
Herzing
01.2011 - Current
IT Systems Analyst
Make It Happen Productions, LLC
01.2011 - Current
Helpdesk Analyst / Intern
VIRGINIA COLLEGE- Birmingham
01.2008 - 01.2011
Helpdesk Analyst / Intern
Shelton State Community College
01.2007 - 01.2008
Sales Representative
Kmart Wal-Mart
01.2005 - 01.2008
B.S - Computer Information Systems
VIRGINIA COLLEGE
MBA - technology
Herzing
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