Quentin Torres
Overland Park,KS
Summary
Proven hospitality expert with a track record of delivering exceptional customer service and managing high-volume dining. Excelled in multitasking and teamwork, enhancing guest experiences through strong work ethic and hospitality service expertise. Achieved seamless service transitions by leveraging POS system proficiency and anticipating guest needs.
Overview
5
5
years of professional experience
Work History
Bartender/Supervisor
Levy Restaurants-Arrowhead Stadium/Legoland NY
Kansas City/New York
03.2021 - Current
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Served high customer volumes during special events, nights, and weekends.
Server
Maggiano's
08.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Store Associate
Power Nine Games
Las Vegas, NV
03.2020 - 11.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Belton High School
Belton, MO03.2016
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- High volume dining
Accomplishments
Eagle Scout
References
Justin Franco Vice President of Hospitality-Legoland NY: 702-285-1529
Jaerrett Gaaei Owner Power Nine Games:
702-759-5901
Ruben Castvillo Executive Sous Chef Maggianos: 913-952-2700
Timeline
Server
Maggiano's
08.2023 - 12.2024
Bartender/Supervisor
Levy Restaurants-Arrowhead Stadium/Legoland NY
03.2021 - Current
Store Associate
Power Nine Games
03.2020 - 11.2020
Belton High School