Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quentin Vollmer

Parsons

Summary

Dynamic barista with proven expertise at Scooters, excelling in soft selling and line management. Recognized for enhancing customer satisfaction through personalized beverage creations and efficient service. Strong team leader skilled in training and motivating staff, ensuring a clean and welcoming environment while adhering to health standards.

Overview

3
3
years of professional experience

Work History

Barista

Scooters
12.2023 - 02.2024
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Used POS system to accurately enter orders and process payments.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Front Line Cook

Gaetano's Pizzeria & Creamery
12.2022 - 05.2023
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, pizza and sandwiches for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Front Counter/Prep

Java Hibachi Express
01.2022 - 05.2022
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Crew Member

Braums
07.2021 - 12.2021
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Stocked shelves to organize aisles in assigned department.
  • Took orders, prepared meals, and collected payments.

Education

N/A - N/a

Penn Foster Career School
Online Schooling

Skills

  • Soft selling
  • Opening and closing duties
  • Team building
  • Line management
  • Team leadership

Timeline

Barista

Scooters
12.2023 - 02.2024

Front Line Cook

Gaetano's Pizzeria & Creamery
12.2022 - 05.2023

Front Counter/Prep

Java Hibachi Express
01.2022 - 05.2022

Crew Member

Braums
07.2021 - 12.2021

N/A - N/a

Penn Foster Career School

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