Quentin Walker
Cohoes
Summary
Dedicated packager with several years of success satisfying customers and boosting team excellence. Skilled in working quickly and correctly to package shipments. Knowledgeable about picking and packing boxes, labeling and tracking procedures.
Overview
6
6
years of professional experience
Work History
Package Handler Trainer
FedEx
09.2022 - Current
- Accomplished production goals by working with speed and accuracy.
- Provided feedback on packing processes to supervisors for continuous improvement.
- Provided guidance to package handlers in order to help them achieve their individual goals within the organization's policies and regulations.
- Provided hands-on instruction to package handlers on proper handling techniques for packages of all sizes, shapes, weights, and fragility.
- Provided ongoing support after completion of training courses in order to ensure successful transition into daily operations.
- Resolved disputes between employees related to job duties or responsibilities according to established guidelines.
- Monitored performance of trainees during training sessions to identify areas that needed improvement or further instruction.
- Managed stock of packing materials and supplies, requesting resupply as necessary.
- Participated in meetings with other trainers to discuss best practices for delivering effective training courses.
- Incorporated team building exercises into training sessions to foster collaboration among employees.
- Maintained a safe work environment by enforcing applicable laws, rules, regulations; monitored employee behavior; investigated accidents, incidents; conducted safety audits, inspections; identified potential hazards.
- Assisted in developing and implementing new training programs for existing and incoming package handlers.
- Ensured work area was clean and organized, adhering to safety regulations.
- Collaborated with team members to meet packing deadlines during high-volume periods.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Ops Supervisor
Fedex
05.2025 - 09.2025
- Developed and executed training programs for staff on best practices and safety protocols.
- Monitored performance metrics to identify areas for improvement and drive results.
- Coordinated logistics activities, ensuring timely delivery of products to clients.
- Mentored junior staff, fostering a culture of continuous improvement within the team.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Increased customer satisfaction by implementing service improvements based on feedback analysis.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Landscaper
Perfect view landscapin
03.2020 - 12.2024
- Built pergolas, retaining walls, decks, and large, and small scale water features to enhance grounds.
- Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
- Cared for artificial turf fields, periodically removing turf and replacing cushioning pads.
- Raked, mulched and composted leaves.
- Maintained or repaired tools or equipment for safety and longevity.
- Advised customers on plant, flower or shrubbery care.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Built retaining walls using stones or bricks for stability purposes.
- Shoveled snow and spread salt on walkways and parking lots.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Adjusted amount of water consumption using irrigation methods to prevent waste.
- Built or maintained greenhouses, fences or benches,
- Participated in snow removal services during winter months.
- Laid sod on prepared surfaces for a finished look of the landscape design.
- Provided knowledgeable advice about plant selection for customers' landscapes.
- Performed routine maintenance of irrigation systems including repairs when needed.
Education
High School Diploma -
Lansingburgh Highschool
Troy, NY06-2020
Skills
- Employee training
- Safety compliance
- Performance monitoring
- Inventory management
- Team collaboration
- Quality assurance
- Hands-on instruction
- Problem solving
- Goal setting
- Effective communication
- Warehouse safety
- Warehouse navigation
- Safety awareness
- Supply management
- Quality inspection
- Crew management
Timeline
Ops Supervisor
Fedex
05.2025 - 09.2025
Package Handler Trainer
FedEx
09.2022 - Current
Landscaper
Perfect view landscapin
03.2020 - 12.2024
High School Diploma -
Lansingburgh Highschool
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