Quentin Willis
Justin,TX
Summary
Dedicated employee with over 7 years experience in parks maintenance overseeing team communication, skills management and task completion. Focused and friendly comprehension of skills needed to juggle stressful, deadline-driven demands. Resourceful understanding for prioritizing daily tasks, delivering superior results while streamlining operations.
Overview
23
23
years of professional experience
3
3
Certifications
Work History
Parks Maintenance Worker II
City of Roanoke
Roanoke, Texas
11.2018 - Current
- Oversee the Parks department prior, during and after Citywide events. This would include meeting with city event coordinator, mapping out signage, managing parks department staffing in line with the Parks Superintendent.
- Responsible for the mowing and the upkeep of all parks, baseball/soccer fields, and City offices including fire departments and police department.
- Responsible for tree trimming throughout the city including Oak St. and the City Hall.
- Diagnose and repair irrigation as needed throughout the City of Roanoke.
- Maintain and prep soccer fields and baseball fields including laying out the fields, mark them, and striping them.
- As well as additional needs during various events and tournaments.
- Applied communication skills to interact with citizens, supervisors, coworkers and other City officials.
- Maintained work environments that encouraged compliance with safety laws and City guidelines.
- Managed employee requests, issues and conflicts.
- Hired and trained new and current crew members to handle various work tasks.
- Assigned duties to specific employees according to roles and skills.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Owner
Southern Charm Lawn Care
03.2013 - 09.2019
- Residential landscape maintenance, mowing, fertilization, tree pruning, shrub trimming, flower bed maintenance, etc.
Logistics Manager
Academy Sports + Outdoors
02.2017 - 04.2018
- Deliver excellent customer service by greeting and assisting each customer.
- Address customer inquiries and resolve complaints.
- Direct and supervise employees engaged in sales, inventory-taking and reconciling cash receipts.
- Complete weekly schedules according to payroll policies.
- Reorganize the sales floor to meet company demands.
- Manage team of 12 professionals.
- Define strategy and business plan for Shipping & Receiving Dept.
- Resolve problems for customers, warehouses and carriers.
- Produce bills of lading and updated shipment status information.
- Oversee the organizing and product storage in receiving areas.
Assistant Store Manager
Lowes Home Improvement
07.2012 - 01.2017
- Partner with store manager and store associates to produce an exceptional experience for our customers.
- Train, coach and mentor staff to ensure smooth adoption of policies and new programs.
- Increased sales in various departments by 7% - 20% in a 4 month period.
- Top sales specialist for 2 years straight.
- Responsible for the opening and closing of the business including running the day to day operations.
- Effectively oversaw all cash flow in and out of the business.
- Assign employees to specific duties to meet the needs of the customers and overall store operation on a daily basis.
- Addressed customer inquiries and resolved customer complaints.
- Completed weekly schedules according to payroll policies.
Field Supervisor
Contemporary Contractors Inc.
11.2002 - 07.2012
- Directed business processes from conceptualization through end-user delivery.
- Revised plans as needed to meet changing goals and requirements to meet customer and business expectations.
- Reduced operating expenses by finding smarter solutions for suppliers and services.
- Created customer estimates and handled any and all billing discrepancies.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Helped other departments that were under performing by creating strategies to increase profits by 35%.
- Trained, coached and mentored staff to ensure smooth daily operations.
Education
Business Management -
University of Phoenix
12.2011
Skills
- Troubleshooting
- Reliably
- Trustworthy
- Safety Protocols
- Crew Management
- Work Task Assignments
- Onboarding/Training
- Workforce Management
- Standard Operating Procedures
- Commercial Landscape Equipment
- Hand Tools
- Tractor/Front End Loader
- Spreaders
- Athletic Field Equipment
- Tank Sprayers
- Saws/Trimmers
Certification
Pesticide Applicator License - State of Texas, 2024
Accomplishments
Employee of the Year, City of Roanoke, 12/01/21
Timeline
Parks Maintenance Worker II
City of Roanoke
11.2018 - Current
Logistics Manager
Academy Sports + Outdoors
02.2017 - 04.2018
Owner
Southern Charm Lawn Care
03.2013 - 09.2019
Assistant Store Manager
Lowes Home Improvement
07.2012 - 01.2017
Field Supervisor
Contemporary Contractors Inc.
11.2002 - 07.2012
Business Management -
University of Phoenix