Quentin Young
Plano
Summary
Security Operations Center (SOC) Analyst with over a year of experience monitoring, analyzing, and responding to security events across 150+ locations. Strong background in CCTV surveillance, incident response, security protocols, and operational efficiency. Proven ability to identify threats, escalate incidents, and enhance safety measures. Combines experience in logistics, fitness security, and operations to deliver strong situational awareness and risk mitigation. Seeking to advance within Global Security Operations.
Overview
8
8
years of professional experience
Work History
SOC Analyst
GardaWorld
Plano
01.2023 - Current
- Monitor security systems and live feeds across 150+ branches, ensuring rapid identification and response to threats or irregular activities.
- Conduct real-time CCTV surveillance, access control monitoring, and alarm validation to maintain asset and personnel safety.
- Document and escalate security incidents according to SOC protocols, ensuring accurate and timely communication with leadership.
- Analyze incident patterns to support risk assessment and implement preventive security measures.
- Collaborate with field teams and branch personnel to resolve security issues and maintain operational continuity.
- Utilize multiple security platforms and monitoring tools to maintain 24/7 situational awareness.
Operations Coordinator
FedEx
Frisco
04.2023 - 12.2023
- Monitored and analyzed CCTV footage to identify risks and ensure facility safety.
- Evaluated operational processes to improve efficiency and maintain compliance with safety standards.
- Promptly reported irregularities and security concerns to management.
- Strengthened team performance through clear communication, mentorship, and knowledge sharing.
- Maintained detailed incident reports to support data-driven decision-making and risk mitigation.
- Developed streamlined patrol protocols, enhancing operational efficiency and onsite security.
- Verified package accuracy and condition, improving logistics quality control processes.
- Reason for Leaving: Better opportunity.
Crew Member
Chatham Landscape
Kennesaw
05.2021 - 01.2022
- Ensured compliance with company regulations and industry standards.
- Maintained customer satisfaction through clear communication and responsive service.
- Followed safety procedures related to fire prevention and accident investigations.
- Implemented cost-effective techniques that resulted in measurable project savings.
- Conducted soil and drainage analyses to enhance irrigation efficiency and long-term landscape sustainability.
- Maintained strict quality control across all project areas.
- Reason for Leaving: Layoffs.
Supervisor
Planet Fitness
Los Angeles
11.2017 - 02.2020
- Monitored security cameras to ensure facility safety and protect members and assets.
- Completed safety monitor training and adhered to all security protocols.
- Handled inbound calls and provided accurate information to members.
- De-escalated difficult situations using patience and supportive communication.
- Built strong relationships with members and staff, fostering trust and reliability.
- Implemented new training protocols, increasing staff retention.
- Analyzed KPIs to identify operational improvement opportunities.
- Reason for Leaving: Relocated to Georgia.
Education
Physical Therapy - Incomplete
Mississippi Gulf Coast Community College
Perkinston, MS01.2019
High School Diploma -
George County High School
Lucedale, MS01.2015
Skills
- SOC Monitoring & Real-Time Surveillance
- CCTV & Security Systems
- Incident Response & Escalation
- Access Control / Alarm Monitoring
- Risk Assessment & Threat Analysis
- Security Protocols & Compliance
- Operational Efficiency & Reporting
- De-escalation & Conflict Resolution
- Communication & Team Coordination
- Patrol Process Development
- Quality Control & Safety Enforcement
Timeline
Operations Coordinator
FedEx
04.2023 - 12.2023
SOC Analyst
GardaWorld
01.2023 - Current
Crew Member
Chatham Landscape
05.2021 - 01.2022
Supervisor
Planet Fitness
11.2017 - 02.2020
Physical Therapy - Incomplete
Mississippi Gulf Coast Community College
High School Diploma -
George County High School