Quentina Guice

• Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
• Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
• Completed bi-weekly payroll for company employees.
• Contributed to successful audits with comprehensive preparation of supporting documentation and effective communication with external auditors.
• Ensured data integrity in financial systems through regular audits, system updates, and adherence to internal control policies.
• Input financial data and produced reports using [Software].
• Matched purchase orders with invoices and recorded necessary information.

Provided exceptional customer service timely, politely, responsively and with minimum delay. Worked with customers if they need help and had problems, I would help them resolve any issues that they had. I ran Labor Mapping and FLO reports on a bi-weekly basis and sent the reports out the all of the Service POC's, so they could review, update and make any necessary changes. I conducted training for all new service employees who was responsible for Labor Mapping. Managed and communicated with the appropriate Medical Center personnel to effectively set up MCA Clinic set ups and coding of clinics. I maintained excel tracking spreadsheets, updating, adding and removing Service POC's. Completed various suspenses. Performed administrative reviews and special studies, working with MCA Program Analyst as necessary. Also, worked on medical rejects and DCM processing, updated pharmacy products and cost on a monthly basis.

• Assisted in gathering of program data to compose thorough monthly reports.
• Provided general program information and assistance.
• Served as a liaison between the program team and other departments, fostering strong working relationships and ensuring clear communication channels.
• Maintained accurate records of project documents, facilitating easy access to essential information for all stakeholders involved.

• Utilized medical coding software to process insurance claims, facilitating timely reimbursement.
• Operated patient management systems to update personal information, maintaining up-to-date and accurate records.
• Developed strong communication skills by effectively interacting with patients, healthcare providers, and insurance companies.
• Processed medical documentation, including patient histories and physician notes, ensuring completeness and accuracy.
• Coordinated patient check-ins, verifying insurance details, and preparing necessary documentation for appointments.
• Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
• Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
• Interviewed patients to verify and update clinical and demographic records.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.