Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Quentin Wise

Sweetwater,TN

Summary

Crew Chief at Trinity Restoration with a proven track record in project management and employee training. Expert in equipment maintenance and hazardous waste disposal. Passionate about delivering exceptional restoration services while fostering a collaborative work environment.

Overview

8
8
years of professional experience

Work History

Crew Chief

Trinity Restoration
Knoxville, TN
08.2020 - 06.2025
  • Communicated regularly with supervisors regarding job status updates or changes in schedule and scope of work.
  • Identified areas where additional training or resources were needed for staff members.
  • Ensured all equipment was properly maintained, serviced, and stored correctly after each job.
  • Oversaw the disposal of hazardous waste according to local regulations.
  • Worked closely with clients to answer questions about the restoration process.
  • Resolved conflicts between workers related to scheduling or job duties.
  • Developed and enforced safety protocols for hazardous materials handling.
  • Assisted in developing new procedures for efficient debris management processes.
  • Maintained daily records of crew activities and progress.
  • Prepared detailed reports documenting the project's progress, milestones, issues, and solutions.
  • Tracked labor hours and reported them accurately on timesheets for payroll purposes.
  • Managed inventory levels of supplies necessary for successful completion of jobs.
  • Investigated customer complaints regarding services provided by the company.
  • Monitored job performance of crew members to ensure quality standards were met.
  • Ordered materials as needed while staying within budget constraints set by client.
  • Provided guidance and technical advice to staff on how to properly use tools and machinery safely.
  • Inspected sites before beginning work to assess safety hazards and potential risks.
  • Verified moisture presence and sprayed and fogged upholstery, carpets and accessories with fabric conditioners and protectors.
  • Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
  • Inspected completed restoration to ensure conformance to standards.
  • Provided restoration services for structures that have been damaged by fire, mold, water and weather.
  • Cleaned carpet, upholstery, and draperies to remove effects of smoke and water damage.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
  • Assembled, installed or repaired electrical or electronic components and pipe systems.

Water Technician

ServPro of West Knoxville
Knoxville, TN
08.2018 - 08.2020
  • Collaborated with other technicians on complex projects involving multiple trades.
  • Utilized specialized equipment including air movers, dehumidifiers, and ozone machines.
  • Performed water extraction services on various types of carpets and upholstery.
  • Removed debris from affected areas with vacuums and other tools.
  • Maintained a safe working environment by following all safety protocols.
  • Assisted in demolition activities including removal of drywall and flooring materials.
  • Applied treatments such as sealants and fungicides to prevent further damage.
  • Cleaned and sanitized affected surfaces using appropriate cleaning agents and techniques.
  • Developed strategies for restoring damaged items such as furniture, electronics, and documents.
  • Conducted detailed inspections to identify areas in need of restoration due to fire, smoke, or water damage.
  • Monitored moisture levels in affected areas using hygrometers and other instruments.
  • Installed new materials such as insulation, drywall panels, carpeting, tile flooring.
  • Documented progress throughout the restoration process by taking photographs.
  • Responded promptly to emergency calls 24 and 7 when required.
  • Cleaned carpet, upholstery, and draperies to remove effects of smoke and water damage.
  • Inspected completed restoration to ensure conformance to standards.
  • Provided restoration services for structures that have been damaged by fire, mold, water and weather.
  • Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
  • Verified moisture presence and sprayed and fogged upholstery, carpets and accessories with fabric conditioners and protectors.
  • Used sanitizers and cleaning supplies to clean textiles, wood, glass, pottery and model figures.

Medical Delivery Driver

Health And Homecare
Knoxville, TN
05.2017 - 09.2018
  • Organized the cargo area of the vehicle for efficient loading and unloading of packages.
  • Utilized GPS navigation systems to locate addresses for delivery destinations.
  • Responded quickly to changes in routes due to traffic conditions or other factors outside normal operations.
  • Provided customer service by answering questions regarding products or services delivered.
  • Notified management of any issues encountered during delivery runs such as damaged goods or incorrect orders.
  • Loaded and unloaded medical supplies onto delivery truck.
  • Returned empty containers back to warehouse facility after completing delivery run.
  • Reported any incidents or accidents involving vehicles or personnel immediately upon occurrence.
  • Adhered to assigned routes and schedules for delivery of goods.
  • Provided assistance with inventory control procedures including stocking shelves with new product shipments.
  • Completed paperwork related to completed deliveries accurately and legibly.
  • Followed company policies related to safe driving practices and defensive driving techniques.
  • Assisted with loading and unloading medical supplies when needed at various healthcare locations.
  • Ensured that all safety requirements were met while operating a motor vehicle.
  • Checked oil, water, fuel levels and tire pressure prior to departure from warehouse facility.
  • Delivered medical supplies to hospitals, clinics, and other healthcare facilities in a timely manner.
  • Inspected vehicle before leaving on each route for safety purposes.
  • Inspected vehicles for mechanical items and safety issues, reporting any problems to supervisor immediately.
  • Greeted customers in a courteous and professional manner upon arrival at destination sites.
  • Maintained records of deliveries, pickups, and inventories.
  • Verified orders to ensure accuracy of items requested.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Notified customers of delays to decrease calls to support.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Education

High School Diploma -

Powell High School
Powell, TN
05-2014

Skills

  • Equipment maintenance
  • Hazardous waste disposal
  • Employee training
  • Safety protocol development
  • Project management
  • Customer service
  • Inventory management
  • Conflict resolution
  • Data reporting
  • Debris removal
  • Moisture inspection
  • Tool operation
  • Team leadership
  • Crew supervision
  • Emergency operation plan development

Accomplishments

  • Student of the year in diesel mechanics class
  • Dependable reward from Trinity Restoration
  • 5 star reviews from customers

Timeline

Crew Chief

Trinity Restoration
08.2020 - 06.2025

Water Technician

ServPro of West Knoxville
08.2018 - 08.2020

Medical Delivery Driver

Health And Homecare
05.2017 - 09.2018

High School Diploma -

Powell High School

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