Quentin O. Murdock

• Handle and resolve situations that simply require a common sense approach to work through.
• Take escalated calls that need a guided resolution for the customer as well as a desired Point of Contact.
• Work with Market Operations to ensure vehicles are reaching their destinations on time.
• Work with the engineering team to help create a better user and customer experience over all our platforms.

Achievements:

• Consistently reliable in my understanding of call flow criteria, overall development, and job performance.
• Enhanced customer satisfaction by resolving complex issues and providing tailored solutions.
• Streamlined communication processes for improved efficiency in addressing client concerns.

• Perform all Operations of the company then promoted to an Executive Role.
• Complete all necessary negotiations of Contracts between vendors, Employees, and Larger Clients.
• Evaluate all documents and identified potential risks to protect the Corporation (Restructured and moved the company from Indiana to Nevada for income tax purposes).
• Work alongside President, CPA, and IT to make sure websites were up to date, compliant and maintained, and secure.
• Recruited Client Care Teams and Assistants to run our online and remote services.
• Put together and ran large-scale marketing events all over the U.S.

Achievements:

• Increased company revenue by more than 25% in the first 3 months.
• Help President Successfully launch her own book and site.

• Ensured contracts were Underwritten properly for partners wishing to lease new and used vehicles.
• Train LS ground crew in operations and partner requirements.
• Assist Showroom in making sure that all criteria have been met to lease vehicle and that all documents needed are complete and correct.
• Ability to multitask by helping in other departments such as AP, Citations, and Buyer team, while still performing Lead duties.

Achievements:

• Consistently met or exceeded monthly goals by focusing on assignments and staying late whenever needed.
• Promoted within the first year with the company.

• Develop customized exercise plans to fit client needs and personal fitness goals.
• Create meal plans to fit individual lifestyles and nutritional needs.
• Sports-specific training to improve an athlete’s performance.

Achievements:

• Over a 100% Increase in Revenue from 2012 to 2013 and 2014.
• Created a following by starting weight loss/fitness classes that change every 10 weeks to fit the client’s needs.

• Managed subcontractors and owner relations for projects up to $5 million.
• Prepared and tracked contracts including material costs, labor costs, and project costs while keeping the project on schedule.
• Completed PMR, job cost allocations, overhead report preparation, and worked with material buyers while staying on budget.
• Trained Superintendents on New software to better serve our clients and log daily activities.
• Achievements:
• Maintained budgets within each project managed, increasing projected profit on each job.
• Promoted to PM 1 within 14 months of being with the company.