QUENTON MOORE

Ass. Director of Ticket Sales

- Provide sales support in the ticket office by developing and implementing ticket sales campaigns.
- Create promotional plans and materials for all Athletic-ticketed sports, including: Season tickets, Mini-plans, On-field premium seating, Tailgating, Group ticket plans, Party Decks (Baseball)
- Collaborate with marketing and promotional teams to enhance ticket sales strategies.
- Analyze ticket sales data and market trends to optimize sales initiatives.
- Maintain a strong understanding of customer needs and preferences to drive sales growth.
- Handle customer inquiries and provide exceptional service to enhance the overall fan experience.
- Assist in managing and training ticket office staff to ensure efficient operations.

Fan Experience:

- Provide strategic leadership for all social media platforms to enhance fan engagement and brand awareness.
- Develop fan interaction initiatives and marketing opportunities to promote the department and its sports programs.
- Serve as the Director of the Kids Club “Lions Cub Club” to foster youth engagement and community involvement.
- Act as the point of contact for athletic mascots Legend and Reign, coordinating appearances and activities.
- Create and implement athletic events designed to increase fan engagement and enhance the overall game day experience.
- Develop and execute in-game scripts to ensure an entertaining and cohesive atmosphere during events.
- Collaborate with various departments to align fan experience strategies with overall athletic goals.
- Analyze fan feedback and engagement metrics to continuously improve the fan experience.
- Train and manage staff involved in fan engagement initiatives to ensure smooth execution of events and activities.

• Managed high call volumes effectively by answering questions related to showtime, pricing options, seat availability, and general venue information.
• Supported marketing efforts for upcoming shows by distributing promotional materials to customers during their visits to the box office.
• Maintained a well-organized work environment by keeping the box office clean, stocked with necessary supplies, and ensuring proper documentation of all transactions.
• Enhanced customer satisfaction by efficiently handling ticket sales and providing accurate information about showtime and seating.

• Develop and execute social media strategy for assigned revenue generation sport(s); focused primarily on publishing of digital content on social media platforms (Facebook, Twitter, Instagram, TikTok) and uapblionsroar.com
• Assist to formulate season ticket campaigns on social media to generate revenue surrounding football, men's basketball, women's basketball, and baseball
• Develop and monitor analytics reports to measure the effectiveness of social media strategies
• Develop/Collaborate graphic designs collateral for external units to utilize for digital and printed purposes
• Collateral will be expected to grow the visibility and brand for the athletic department
• Responsible for creation graphical templates for sport specific digital media purposes
• Assist in creation and execution of in-game script, promotions, and entertainment
• Assist in the implementation of all sponsor marketing activities for the game
• Assist in development and execution of all community promotions
• Other duties as assigned by the Athletic Director, or the Director of Strategic Communications

• Monitoring and responsible for multiple customer accounts
• Identifying development potential in accounts by studying current business
• Interviewing key customer personnel and company personnel who have worked with customers
• Identifying additional needs to better assist the customer
• Evaluating additional needs and analyzing opportunities to provide the best possible outcome
• Building effective relationships by providing top notch customer service
• Developing accounts to push and grow the Coca-Cola brand daily

• Detailed and hands-on operations within the Marketing Department
• Assist in the development of marketing strategies to increase overall brand awareness of for the SWAC conference and its events
• Marketing and promotional efforts such as: advertising, marketing communications and promotions
• Assist in developing website and social media content for the conference
• Generate ideas and create content for social media accounts

• Assist in the planning and execution of events
• Support business operations in various roles
• Create and update graphics for social media content
• Incorporate the Bowl's branding into graphic design
• Assist with graphic design needs for marketing, events, communications, ticketing, and sponsorship
• Generate ideas and create content for social media accounts
• Monitor and engage with fans on all major social channels