Summary
Overview
Work History
Education
Skills
Timeline
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Quenton Mullins

Redding,CA

Summary

Police communications dispatcher with nine years of experience and a certified communications training officer with the Red Bluff Police Department providing a strong focus on team collaboration and achieving results. Served as temporary dispatch supervisor skilled in coordinating complex schedules, managing resources efficiently, and maintaining high operational standards and training. Known for reliability, adaptability, and effective communication in dynamic environments. Prepared to drive success in coordination with management to ensure smooth operations in fast-paced setting.

Overview

10
10
years of professional experience

Work History

Police Communications Dispatcher

City Of Red Bluff
12.2015 - Current
  • Receive 911 and non-emergency calls and dispatch calls to appropriate agencies and officers on duty.
  • Utilize RIMS software to track and maintain case incident numbers and logs, as well as active unit locations, dispositions and database entry.
  • Works effectively in a team setting, providing support and guidance. Communication Training Officer providing orientation to RIMS softwear and how it's utilized within the agency (dispatch, records, administrative functions).
  • Operates telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Applies interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Supported fellow dispatchers when needed, fostering teamwork within the department.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.

Claims Analyst

United Healthcare
05.2015 - 12.2015
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Viewed reports regularly to make sure processing was conducted efficiently.
  • Interacted with clients and employees, which helped cultivate positive working relationships.
  • Identified key areas not performing well and implemented effective, new processes.

Education

Bachelor of Science - Kinesiology

California State University - Sacramento
Sacramento, CA
12.2012

Skills

  • Self-motivated, with a strong sense of personal responsibility
  • Excellent communication skills, both verbal and written
  • Coaching and Mentoring
  • Prioritizing Situations
  • Providing Clear Directions
  • Collaboration with management and front line dispatchers
  • Documentation and Reporting
  • Team Leadership
  • Problem-solving aptitude
  • Knowledgeable in RIMS and CLETS trainor

Timeline

Police Communications Dispatcher

City Of Red Bluff
12.2015 - Current

Claims Analyst

United Healthcare
05.2015 - 12.2015

Bachelor of Science - Kinesiology

California State University - Sacramento