Quenzell Roberts
Orlando
Summary
Self-motivated professional with a passion for helping others achieve to their fullest capabilities. Training professional with management experience seeking an opportunity as the training development manager. Recognized by colleagues and peers for dedication, and the ability to work with employees at all levels, including management. Quick learner, with the ability to work independently or in a team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Receivables Supervisor
Western Alliance Bank
02.2023 - Current
- Oversee operations and activities related to the organization's accounts receivables.
- Develop and implement human resources policies and procedures
- Trains, coach, and supervise to help increase employee development efforts.
- Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Managed and coach a team to deliver against training plans, ensuring achievement of successful learning objectives.
- Collaborated with managers to identify and address employee relations issues.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborated with HR leadership regarding candidate salary determinations.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Banking Officer Assistant Banking Center Manager
Seacoast Bank
02.2022 - 02.2023
- Oversee administrative duties of banking center, including completion of various audits, monitoring.
- Actively participate, utilize leadership and management sales skills to promote sales culture and accountability by setting high standards of sales and service.
- Effectively and consistently coach and train individuals to ensure subordinates are keeping up to date and if needed request assistance for further development needs.
- Manage sales of bank products, new business, operations, customer service, and teller activities while ensuring regulatory compliance, and internal policies and procedures
- Collaborates with other managers and district managers regarding advertising, marketing, and growth campaigns.
- Participated in community outreach initiatives to implement importance of financial awareness.
- Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Boosted brand awareness through the development and execution of targeted marketing campaigns for our international clients.
Branch Manager
Woodforest National Bank
08.2021 - 02.2022
- Train, supervise, and evaluate new branch employees, ensuring they're able to work individually and confidently to coach and develop employee skills
- Responsible for ensuring deposit growth to obtain the bank's deposit growth objectives by promoting the bank's products and services.
- Monitors and makes decisions on assigned DDA accounts related to overdrafts, service charges, return items, charge backs.
- Communicates and implements new ideas and marketing strategies within branch market area to improve sales, cross-sells, marketing, and staff development
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Manage sales of bank products, new business, operations, customer service, and teller activities while ensuring regulatory compliance, and internal policies and procedures
- Managed and traveled to multiple locations to oversee branch and train employees as needed
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
Assistant Branch Manager
Woodforest National Bank
09.2019 - 08.2021
- Manage daily branch operations in absence of Branch Manager
- Work closely with Branch Manager to develop strategies and objectives to maximize productivity and leverage expenses.
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Trained and developed new team members in alignment with branch service standards and objectives.
Lead Teller
Wells Fargo
07.2014 - 09.2019
- Referred customers to appropriate financial services and products as needed.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Procedures by participating in all dual-control functions, maintaining customer surveys, and auditing other tellers' drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
Education
Bachelors - Business Administration &Human Resources Management
Southern New Hampshire University
Manchester, NH 08.2022 - 10.2025
Some College - Business Administration
Millersville University
01.2017 - 12.2017
Skills
Relationship building and management
Certification
HIPPA Certified
Timeline
Receivables Supervisor
Western Alliance Bank
02.2023 - Current
Bachelors - Business Administration &Human Resources Management
Southern New Hampshire University
08.2022 - 10.2025
Banking Officer Assistant Banking Center Manager
Seacoast Bank
02.2022 - 02.2023
Branch Manager
Woodforest National Bank
08.2021 - 02.2022
Assistant Branch Manager
Woodforest National Bank
09.2019 - 08.2021
Some College - Business Administration
Millersville University
01.2017 - 12.2017
Lead Teller
Wells Fargo
07.2014 - 09.2019
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