Quenzell Roberts
Orlando,FL
Summary
Self-motivated professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude
Overview
10
10
years of professional experience
Work History
Receivables Supervisor
Western Alliance Bank
02.2023 - Current
- Oversee operations and activities related to the organizations accounts receivables
- Managed staff training and development programs to continuously improve team capabilities
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives
- Increased overall productivity by addressing identified needs with targeted training interventions.
- Promptly corresponded with applicants and coordinated and conducted interviews.
Banking Officer Banking Center Manager
Seacoast Bank
02.2022 - 02.2023
- Supervised and mentored customer service representatives
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Enhanced staff performance and customer satisfaction
- Assisted in developing and achieving sales goals
- Contribute to the overall financial performance of the branch.
Branch Manager
Woodforest Bank
08.2021 - 08.2022
- Conducted orientation sessions and organized on-the-job training for new hires
- Conducted new employee onboarding and provided ongoing orientation training
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Analyzed financial reports and branch performance metrics to identify areas for improvement
- Assisted in development of employee assessments to measure training value.
Assistant Branch Manager
Woodforest Bank
09.2019 - 08.2021
- Manage daily branch operations in absence of Branch
- Developed sales strategy to meet established sales objectives
- Manage sales of bank products, new business, operations, customer service
- Complied with regulatory guidelines and requirements
Lead Teller
Wells Fargo
07.2014 - 09.2019
- Assisted in training new tellers to ensure a consistent level of excellent service across the team
- Referred customers to other banking departments for specialized services
- Developed and implemented innovative strategies to improve customer satisfaction and increase sales
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Education
Bachelor's - Business Administration & Human Resources Management
Southern New Hampshire University
Manchester, NH08.2025
Skills
- Staff Training and Development
- Relationship Building
- Decision-Making
- Prioritizing and Planning
- Strategy Development
Timeline
Receivables Supervisor
Western Alliance Bank
02.2023 - Current
Banking Officer Banking Center Manager
Seacoast Bank
02.2022 - 02.2023
Branch Manager
Woodforest Bank
08.2021 - 08.2022
Assistant Branch Manager
Woodforest Bank
09.2019 - 08.2021
Lead Teller
Wells Fargo
07.2014 - 09.2019
Bachelor's - Business Administration & Human Resources Management
Southern New Hampshire University
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