Summary
Overview
Work History
Education
Skills
additional information
Timeline
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Queontae Harris

North Las Vegas,NV

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivational Supervisor with 5+ years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals.

Overview

11
11
years of professional experience

Work History

CDL Instructor

160 Driving Academy
Las Vegas, NV
03.2023 - 07.2023
  • Advised on driver qualification requirements under Department of Transportation regulations.
  • Retained thorough and accurate student records and verified conformance with DOT requirements.
  • Maintained student records detailing progress, attendance and program requirements.
  • Trained new instructors on successful classroom and road-testing techniques and practices.
  • Coached students on defensive driving strategies.
  • Assessed student performance and provided feedback on their progress.
  • Conducted pre-trip inspections of vehicles prior to each class session.
  • Instructed students on the proper use of commercial vehicles, such as loading and unloading procedures.
  • Monitored road tests for CDL students to ensure compliance with state regulations.

Hazmat Technician

Green Co2 Systems
Las Vegas, NV
02.2021 - 03.2023
  • Inspected hazardous materials sites to ensure compliance with safety regulations.
  • Quarantined chemicals and followed company guidelines, Environmental Protection Agency rules, Department of Transportation regulations and disposal site protocols.
  • Reviewed documents such as manifests, labels, shipping papers, and safety data sheets to determine appropriate response measures for hazardous material incidents.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Maintained accurate records of deliveries, including invoices, manifests, and other relevant documents.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Provided feedback related to customer satisfaction after each delivery run.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Kept accurate logs of all deliveries and trips.

City Bus Driver

Mv Transporation
Las Vegas, NV
02.2019 - 07.2021
  • Assisted elderly or disabled customers in boarding and alighting from the bus safely.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Facilitated smooth passenger loading and unloading at designated route stops.
  • Communicated regularly with dispatchers regarding arrival times, delays due to traffic or weather conditions.
  • Upheld strict DOT reporting records for trips, vehicles and notable incidents.
  • Collected tickets or cash fares from passengers.
  • Handled passenger emergencies or disruptions.

OTR Commercial Truck Driver

Schneider National Inc.
Las Vegas, NV
09.2018 - 02.2019
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.

Security Site Supervisor

Allied Universal Security Services
Las Vegas, NV
03.2013 - 09.2018
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Set team schedules with clear understanding of coverage requirements, individual availability, and unique knowledge of each officer.
  • Recorded and maintained files or records of customer requests, work or services performed.

Records Assistant

North Las Vegas Police Department
North Las Vegas, NV
10.2012 - 03.2013
  • Maintained and updated company filing systems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Retrieved documents and files from records rooms and online databases.
  • Scanned or read incoming materials to determine classification or filing.
  • Performed data entry tasks to update information in the database.
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.

Education

CDL Licensed -

Advanced Institute of Trucking
North Las Vegas, NV
02-2018

High School Diploma -

Canyon Springs High School And The Leadership And Law Prepar
North Las Vegas, NV
06-2012

Avalon School of Cosmetology
Phoenix, AZ

Skills

  • Computer Skills
  • Data Entry
  • Supervision and Leadership
  • Microsoft Word
  • Microsoft Office
  • Time Management
  • Communication
  • Written Communication

additional information

  • Demonstrates excellent verbal, written, and listening communication skills. Clear expression of ideas in writing and in good grammatical form. Has the ability to actively listen and provide feedback to others.
  • Ability to resolve conflicts/disagreements in a way to promote a positive environment.
  • Possesses a genuine intent to foster the learning and development of employees while promoting the creation of a high performance team. Able to lead team toward an objective or goal while providing encouragement and empowerment. Understands one’s influence & motivates team towards goal achievement
  • Ability to develop a positive working environment promoting open and honest communications and trust amongst team
  • Ability to providing continuous/constructive feedback

Timeline

CDL Instructor

160 Driving Academy
03.2023 - 07.2023

Hazmat Technician

Green Co2 Systems
02.2021 - 03.2023

City Bus Driver

Mv Transporation
02.2019 - 07.2021

OTR Commercial Truck Driver

Schneider National Inc.
09.2018 - 02.2019

Security Site Supervisor

Allied Universal Security Services
03.2013 - 09.2018

Records Assistant

North Las Vegas Police Department
10.2012 - 03.2013

CDL Licensed -

Advanced Institute of Trucking

High School Diploma -

Canyon Springs High School And The Leadership And Law Prepar

Avalon School of Cosmetology

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Queontae Harris