Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Querene Giramata

South Portland,ME

Summary

Proven track record in enhancing organizational performance at IDEXX Laboratories through strategic onboarding processes and cross-functional coordination. Excelled in roles requiring meticulous attention to detail and robust customer service skills. Achieved significant improvements in employee integration and satisfaction, leveraging expertise in HRIS management and teamwork communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Onboarding Specialist

IDEXX Laboratories
Westbrook, Maine
07.2024 - Current
  • Developed and implemented onboarding plans for new hires.
  • Collaborated with leadership teams on initiatives aimed at improving overall organizational performance through effective onboarding processes.
  • Facilitated communication between managers and new employees throughout the onboarding process.
  • Assisted in creating employee handbooks, job descriptions, and other documents related to onboarding processes.
  • Provided support in developing training materials for new employees.
  • Provided guidance on benefits enrollment and payroll setup.
  • Coordinated with various departments to ensure smooth transition into the organization.
  • Created a system for tracking performance metrics during onboarding process.
  • Worked closely with human resources department to ensure compliance with company policies regarding hiring practices.
  • Conducted orientation sessions to introduce company policies and procedures.
  • Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
  • Monitored progress of new hires throughout their first year of employment.
  • Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
  • Implemented mentorship programs linking new hires with experienced employees for support.

Production Specialist

IDEXX Laboratories
Westbrook, ME
01.2023 - Current
  • Adhered to strict timelines while ensuring high-quality products were delivered on schedule.
  • Provided support when needed in order to meet tight deadlines.
  • Created detailed reports outlining production progress and any areas needing improvement.
  • Ensured accurate and timely completion of production orders.
  • Inspected finished products before they left the facility to ensure quality standards were met.
  • Maintained a clean workspace at all times by following established sanitation guidelines.

Behavioral Health Professional

Spurwink
Portland , ME
09.2023 - 03.2024
  • Coordinated referrals from primary care providers for mental health services when appropriate.
  • Participated in multidisciplinary team meetings to discuss the progress of client cases.
  • Monitored medication usage by clients to ensure adherence to prescribed regimens.
  • Maintained accurate records of client progress, including clinical notes, evaluations and discharge summaries.
  • Provided support to clients who are transitioning back into society after receiving treatment at a residential facility or hospital setting.
  • Organized recreational activities for clients that promote socialization and physical activity.

Marketing Coordinator

DS Max Burundi
Bujumbura
05.2019 - 06.2021
  • Boosted brand awareness with target customer demographics with social, print and email campaigns.
  • Answered general marketing department inquiries by email, phone and mail.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
  • Tracked and reported on marketing campaign responses.
  • Planned and executed internal and external marketing events.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.

Receptionist

Kadesh Club
Bujumbura
04.2014 - 12.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Associate of Arts - Hospitality Management

Summit International Institute
Bujumbura
07.2021

High School Diploma -

College of Butamwa
Kigali
12.2018

Skills

  • Customer Demographics
  • Customer Service
  • Microsoft Office
  • Computer Proficiency
  • Calendar Management
  • Industry Trends
  • Safety Standards Compliance
  • Materials Assembly
  • Teamwork and Communication
  • Workstation Equipment Monitoring
  • Line Work
  • Quality Inspections and Reporting
  • Documentation Abilities
  • Performance tracking
  • Cross-functional coordination
  • Recruitment
  • HRIS management
  • Workplace safety
  • Documentation and recordkeeping
  • Multitasking

Languages

English
Professional
Swahili
Professional
French
Limited

Certification

  • Behavioral Health Professional Certificate
  • Ambassador of Onboarding and Orientation

References

References available upon request.

Timeline

Onboarding Specialist

IDEXX Laboratories
07.2024 - Current

Behavioral Health Professional

Spurwink
09.2023 - 03.2024

Production Specialist

IDEXX Laboratories
01.2023 - Current

Marketing Coordinator

DS Max Burundi
05.2019 - 06.2021

Receptionist

Kadesh Club
04.2014 - 12.2015

Associate of Arts - Hospitality Management

Summit International Institute

High School Diploma -

College of Butamwa

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Querene Giramata