Quesia Bermudez

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prepared and sent proposals to prospective clients.
• Cultivated business partnerships to build lasting relationships with internal and external parties with a fun charismatic approach.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Developed and managed experiential marketing campaigns to increase brand awareness.
• Created and executed event concepts, including budgeting, staffing, scheduling, logistics, and post-event follow-up.
• Provided onsite support during events by troubleshooting any issues that may arise.

**Please note that the over lapping dates were either transitions into part time and/or free lanced projects

• Managed daily salon operations, including scheduling appointments, customer service, and staff management.
• Organized promotional events to attract new customers and increase sales.
• Developed and implemented social media strategies to increase brand awareness and engagement.
• Created, edited, and managed content for various social media platforms including Facebook, Twitter, Instagram, YouTube.
• Developed policies and procedures to ensure customer satisfaction and safety standards were met.
• Trained and supervised staff on proper customer service techniques and product knowledge.
• Oversaw inventory control for retail products and supplies.
• Implemented cost-saving measures throughout the business to reduce overhead expenses.

• Developed and maintained relationships with vendors to ensure quality service.
• Monitored vendor performance to ensure compliance with contractual agreements.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Developed and maintained relationships with high-end customers, anticipating their needs and preferences.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled appointments for clients, customers, and vendors.
• Analyzed user requirements to develop software solutions and created technical specifications.