Qu'Essence Gould
Augusta,GA
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Has Intermediate experience in replacing and upgrading assets from desktop components to personal devices. As well as, expertise in help desk environments, assisting both employees and customers with technical issues. Is committed to making long-lasting and transparent repairs. Seeks to contribute, and gain further experience within a Tier-1 technical support role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Kelly Educational Services
08.2023 - Current
- Led or moderated classroom discussions and guided exploratory thought.
- Operated computers or audio-visual aids to supplement class presentations.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Tutored students individually and in small groups to help with difficult subjects.
- Monitored appropriate use and care of equipment, materials and facilities.
- Adapted teaching methods according to the individual needs of each student.
Authorizer
American Home Shield
Augusta, Ga
06.2021 - 07.2023
- Authorizing diagnosis and repair/replacement of covered appliances
- Interpreting contracts and coverage for all inquiries from members, technicians, and contractors
- Negotiate prices with contractors and when applicable, notify customers of non-covered claims
- Used critical thinking skills to determine the best plan of action for covered and non-covered claims.
Customer Service Rep
Sitel
Augusta, GA
05.2020 - 11.2020
- Answer telephones, greet callers, give information, and handle their inquiries or direct them to appropriate individuals according to their needs, or take messages
- Determine customer needs, provide appropriate solutions and information about products or services
- Multi-task in communicating to caller while creating, maintaining, and entering information into databases
- File disputes for customers
- Engage in interactive dialogue with customers while active listening
- Giving accuracy and attention to detail.
Sales Associate
Frankie's Fun Park
Columbia, SC
06.2019 - 09.2019
- Greet visitors or callers and handle their inquiries
- Operate cash registers to accept payments for food and beverages
- Confer with customers in person or by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Organize, service, or clean floors, furniture, machines, or equipment.
Education
Bachelor of Arts - Computer Information Science, Minor in Arts
Columbia College
Columbia, SC05.2020
Skills
- Printer Maintenance
- Technical Support
- Special Needs Support
- Hardware and software installation
- Hardware and software installation
Certification
Sitel
05/01/22, Computer Repair, Cellbotics
Timeline
Substitute Teacher, K-12
Kelly Educational Services
08.2023 - Current
Authorizer
American Home Shield
06.2021 - 07.2023
Customer Service Rep
Sitel
05.2020 - 11.2020
Sales Associate
Frankie's Fun Park
06.2019 - 09.2019
Bachelor of Arts - Computer Information Science, Minor in Arts
Columbia College
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