Quetcy L. Quinonez
Miami,FL
Summary
Experienced hospitality professional with a strong background in customer service. Known for creating a warm and friendly atmosphere for clients and co-workers. Demonstrated expertise in administrative roles within the restaurant industry. Seeking a challenging position to utilize talents and embark on a fulfilling career journey.
Overview
9
9
years of professional experience
Work History
Operations Manager Assistant
Catch Miami Beach
05.2024 - Current
- Processed payroll, reviewed timecards, and resolved discrepancies in clock-in/out records
- Verified daily cash settlements, conducted bank runs, and updated tip sheets
- Organized office supplies, digital/physical files, and compliance documents
- Sourced materials, managed supply orders, and coordinated invoices
- Investigated chargebacks and prepared supporting documentation for resolution
- Coordinated onboarding processes, reviewed applications, and researched candidates
- Supported restaurant operations, including staffing reviews and opening procedures
Reservations Manager and Events Coordinator
Prime Restaurant Group
09.2018 - 05.2024
- Managed communications and events across five venues (Prime 112, Prime Italian, Prime Fish, etc.)
- Handled third-party payments, event deposits, and gift cards
- Organized and executed events for groups of 10–200 guests
- Created and distributed marketing materials using Constant Contact
- Trained new staff and developed SOPs for the reservations/events department
- Analyzed customer feedback to enhance guest experiences
Legal Assistant
Squires International Law, PLLC
05.2017 - 09.2018
- Prepared correspondence, pleadings, and other legal documents
- Electronically filed documents in Federal and State Courts
- Scheduled court hearings, attorney appointments, and travel arrangements
- Managed office inventory, supplies, and filing systems
- Prepared client invoices and managed business programs/accounts
Reservations and Events Manager
COYA Miami
10.2015 - 05.2017
- Supervised reservationists and created team schedules
- Coordinated large group events, including contracts, deposits, menus, and layouts
- Assisted Membership Director in processing annual memberships
- Maintained spreadsheets and compiled sales reports
- Briefed FOH and BOH teams in pre-shift meetings
- Fostered strong relationships with local hotel and residential concierges
Education
GED -
Miami Dade Community College
Miami, FL01.2005
Theater - undefined
New World School of the Arts
Miami, FL01.2004
Skills
- Proficient in Microsoft Office Suite
- Expertise in Opentable
- Expertise in Tripleseat
- Expertise in Constant Contact
- Creative problem-solving skills
- Knowledgeable in liquor, wine, and food service
- Positive, upbeat, and outgoing demeanor
- Performance monitoring
- Data archiving
- Report generation
- Data management
- Sales background
- Vendor engagement
- Clerical support
- Inventory control
- Payroll processing
- Contract negotiations
- Office administration
- Supply management
- Customer relations
Languages
Spanish
Professional Working
Timeline
Operations Manager Assistant
Catch Miami Beach
05.2024 - Current
Reservations Manager and Events Coordinator
Prime Restaurant Group
09.2018 - 05.2024
Legal Assistant
Squires International Law, PLLC
05.2017 - 09.2018
Reservations and Events Manager
COYA Miami
10.2015 - 05.2017
Theater - undefined
New World School of the Arts
GED -
Miami Dade Community College
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