Quetrina Collier, RN
Lithia Springs,GA
Summary
Highly motivated Clinical Director delivering positive patient outcomes, creative solutions to issues and great interaction with staff, patients and other stakeholders. A gifted professional knowledgeable in healthcare regulations. Ready for a new position involved in overseeing quality assurance and client satisfaction.
Overview
20
20
years of professional experience
Work History
Executive Director Of Nursing
Trijoy Home Care Management Group, LLC.
10.2026 - Current
- Direct daily operations across home care services, aligning staffing, scheduling, and service delivery with organizational goals.
- Oversee regulatory compliance, ensuring adherence to state licensing, Medicaid requirements, and agency policies.
- Manage budgeting, expense controls, and resource allocation to support sustainable operational performance.
- Implement quality improvement processes to strengthen care consistency, client satisfaction, and service reliability.
- Coordinate recruitment, onboarding, and performance management for administrative and caregiving staff.
- Develope agency policies and procedures to improve workflow efficiency and support compliant service delivery.
- Cultivate referral relationships with healthcare providers, families, and community partners to expand client access.
- Monitor operational metrics and guided leadership decisions to improve organizational effectiveness and care outcomes.
- Monitor compliance with laws and regulations to protect the organization from legal liabilities and penalties.
- Promote a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Built and maintains strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Patient Care Manager
Accentcare Home Health
11.2025 - 11.2026
- Coordinated patient care plans with interdisciplinary teams to support timely home health services.
- Managed discharge planning, referrals, and follow-up coordination for continuity of care.
- Educated patients and families on care instructions, medications, and recovery expectations.
- Reviewed patient assessments and updated documentation to maintain accurate clinical records.
- Monitored compliance with home health policies, documentation standards, and care protocols.
- Collaborated with clinicians to resolve care barriers and adjust service plans as needs changed.
- Oversaw communication between patients, families, and providers to improve care coordination.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for professional growth.
Director of Clinical Services
Accordcare
11.2020 - 11.2025
- Improved policies and procedures by developing, implementing, revising, and evaluating new protocols to enhance clinical practice.
- Coordinated with nurse manager to develop educational programs addressing nurse competencies, individual performance, and patient safety.
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Determined and coordinated appropriate care levels tailored to meet individual patient needs.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Coordinated with vendors and suppliers and negotiated medical equipment.
- Liaised between injured workers and hospital staff to organize treatment and after-care services.
Home Health RN Case Manager
Visiting Nurses Health System
03.2021 - 04.2023
- Completed initial assessments of patients and family to determine and address individual home care needs.
- Performed initial assessments of patients and families to identify and address specific home care needs.
- Conducted regular re-evaluations to adapt to changes in needs and conditions, revising care plans accordingly.
- Facilitated comfort for patients and families during challenging situations, enhancing recovery and compliance.
- Utilized computerized Home Care Home Base Electronic documentation system, including Oasis.
Home Health RN Case Manager
Beaumont Home Health
06.2020 - 10.2020
- Addressed patient care needs through vital sign monitoring, wound care, and catheter management to ensure optimal health outcomes.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Answered patient calls, identified concerns, and provided tailored assistance in accordance with facility guidelines to enhance patient satisfaction.
- Assisted clients with personal care needs, promoting independence and enhancing overall well-being.
- Utilized computerized system, Home Care Home Base (HCHB).
Director of Nursing
The Lakeland Center
09.2018 - 10.2020
- Enhanced policies and procedures by developing, implementing, revising, and evaluating new protocols to ensure compliance and improve care standards.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Coordinated with nurse manager to develop educational programs that strengthened departmental competencies, improved individual performance, and enhanced patient safety.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Interviewed applicants and made recommendations for new hires.
- Analyzed surveillance data to identify infection trends and developed risk reduction strategies, contributing to improved patient outcomes.
- Worked with healthcare teams to assess patients, manage wounds and monitor healing.
Assistant Director of Nursing
Westland Nursing And Rehabilitation Center
01.2018 - 09.2018
- Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
- Coordinated weekly work schedules for department employees to ensure adequate staffing and coverage.
- Recruited, hired, and trained new medical and facility staff to enhance team capabilities and service delivery.
Unit Manager/Staff Development Nurse/Nurse Supervisor
Imperial HealthCare Center
01.2007 - 01.2018
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Coordinated daily communication with charge nurse and staff to ensure cohesive patient care.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
- Developed care plans complete with effective nursing measures to improve patients' mental and physical health.
- Facilitated skill development for nurses through educational events and in-service classes, enhancing team competence.
- Maintained compliance with guidelines such as HIPAA and OSHA.
- Monitored staff performance and delivered coaching and formal counseling to support professional growth.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
Education
Associate Degree in Nursing -
Schoolcraft College
Livonia, MI05-2014
Skills
- Clinical Leadership
- Case Management
- Clinical quality improvement
- Quality Improvement
- Regulatory compliance
- Budget Oversight
- Resource Allocation
- Operational Planning
- Strategic Workforce Development
- Employee training
- Training and Onboarding
- Employee Performance Evaluations
- Unit Supervision
- Executive Team Leadership
- Interpersonal skills
- Verbal communication
- Clinical Standards
- Executive Team leadership, training, and development
Timeline
Executive Director Of Nursing
Trijoy Home Care Management Group, LLC.
10.2026 - Current
Patient Care Manager
Accentcare Home Health
11.2025 - 11.2026
Home Health RN Case Manager
Visiting Nurses Health System
03.2021 - 04.2023
Director of Clinical Services
Accordcare
11.2020 - 11.2025
Home Health RN Case Manager
Beaumont Home Health
06.2020 - 10.2020
Director of Nursing
The Lakeland Center
09.2018 - 10.2020
Assistant Director of Nursing
Westland Nursing And Rehabilitation Center
01.2018 - 09.2018
Unit Manager/Staff Development Nurse/Nurse Supervisor
Imperial HealthCare Center
01.2007 - 01.2018
Associate Degree in Nursing -
Schoolcraft College
Career Highlights
- Regulatory Approval: Spearheaded the intial state licensing and certification process, securing full Department of Health approval with satisfactory State audit.
- Policy Architecture: Co-authored and implemented a comprehensive policy and procedure manual covering HIPAA, infection control, and emergency preparedness, safety, and QA.
- EVV Integration: Built out the digital infrastructure from scratch, fully integrating Axxess to achieve 100% compliance with Electronic Visit Verification (EVV) mandates.
- Referral Network Setup: Established foundational referral partnerships with local hospitals, rehabilitation centers, and senior centers.
- Caregiver Recruitment: Built a vetted pipeline of certified caregivers (Nurses, CNAs/PCA's) through targeted recruiting campaigns, maintaining strict background checks and fingerprinting standards.
- Onboarding Optimization: Designed a comprehensive new employee onboarding and safety training curriculum, resulting in staff compliance.