Quetzalcoatl Rojas
El Paso,TX
Summary
Adept at enhancing team productivity and safety, my tenure at Kuehne + Nagel showcased my ability to resolve conflicts and reduce customer complaints significantly. With a strong foundation in workplace safety and exceptional interpersonal skills, I excel in fostering collaborative environments and driving operational excellence.
Overview
12
12
years of professional experience
Work History
Floor Lead / Lead CSR
Kuehne + Nagel
04.2019 - Current
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
- Developed employee schedules, balancing individual preferences while meeting the operational needs of the business effectively.
- Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
- Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
- Collaborated with other departments to drive successful completion of assigned tasks.
- Reduced customer complaints through proactive issue resolution and consistent client followups.
- Trained new employees on store policies, customer service excellence, and operational procedures.
Warehouse Forklift Operator
Kuehne + Nagel
04.2019 - Current
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Shop Technician
4 Wheel Parts
02.2018 - 11.2019
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Repaired parts, components and assemblies to correct malfunctions.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Organized storage areas for easy retrieval of parts, tools, and supplies necessary for efficient job completion.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
- Demonstrated adaptability by quickly learning new software applications used for tracking inventory levels and processing orders.
- Maintained accurate records of repair work completed, enabling efficient tracking of equipment history and warranty information.
- Reduced equipment downtime through regular maintenance and prompt troubleshooting.
- Optimized tool usage by maintaining proper calibration settings and conducting regular performance checks.
- Operated manual, pneumatic and hydraulic shop tools to complete work.
- Participated in ongoing training opportunities to stay current with industry trends and best practices in shop operations.
Service Technician
Trend Services
02.2019 - 05.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Shop Technician
Alamo Auto Supply
03.2013 - 08.2017
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Repaired parts, components and assemblies to correct malfunctions.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Organized storage areas for easy retrieval of parts, tools, and supplies necessary for efficient job completion.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
- Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
- Optimized tool usage by maintaining proper calibration settings and conducting regular performance checks.
- Operated manual, pneumatic and hydraulic shop tools to complete work.
- Participated in ongoing training opportunities to stay current with industry trends and best practices in shop operations.
- Built, tested, and modified equipment to achieve functionality objectives.
Education
Associate in Automotive And Performance Tuning - Automotive
Western Tech
El Paso02-2013
High School Diploma -
Colegio Sierra Madre
Ciudad Juarez, Chihuahua07-2012
Secundaria Estatal 3002
Ciudad Juarez, ChihuahuaSkills
- Workplace safety
- Store operations
- Teamwork
- Friendly and helpful
- Customer service
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
- Multitasking
- Adaptable and flexible
- Reliability
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Floor Lead / Lead CSR
Kuehne + Nagel
04.2019 - Current
Warehouse Forklift Operator
Kuehne + Nagel
04.2019 - Current
Service Technician
Trend Services
02.2019 - 05.2019
Shop Technician
4 Wheel Parts
02.2018 - 11.2019
Shop Technician
Alamo Auto Supply
03.2013 - 08.2017
Associate in Automotive And Performance Tuning - Automotive
Western Tech
High School Diploma -
Colegio Sierra Madre
Secundaria Estatal 3002
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