Leveraging a successful history of driving results, including a 15% sales increase at Adidas Outlet through strong customer engagement and inclusive leadership, I aim to apply my expertise in data analysis and team development within a dynamic organization.
Overview
10
10
years of professional experience
Work History
Supervisor
Adidas Outlet
Lutz, FL
10.2021 - Current
Cultivated a high level of Connecting, Engaging, and Inspiring through customer engagement.
Spearheaded the development of sales and customer engagement, which helped drive sales by 15%.
Developed and Trained team members and other leaders.
Provided leadership insight and mentoring to newly hired team players to foster a sales-driven mindset.
Created a motivating work environment that helped boost team morale.
Evaluated individual and team business KPIs, performance, and identified opportunities for improvement.
Led weekly team meetings to discuss progress, address issues, and create a solution-oriented environment.
Selling Business Manager
Dillard's Inc.
Tampa, FL
09.2018 - 10.2021
Analyzed customer feedback data to generate reports on customer satisfaction levels.
Provided feedback to improve strategies, programs, and initiatives.
Collaborated and built trust within the organization and with customers, meeting or exceeding expectations.
Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Managed budgeting, forecasting, and financial analysis processes to ensure financial health.
Facilitated communication between different teams within the organization through regular meetings.
Analyzed sales data to identify trends and adjust strategies accordingly.
Assistant Store Manager
ASICS America Corporation
Lutz, FL
07.2015 - 10.2018
Directed allocation of tasks and management of shifts.
Analyzed sales data to identify trends and adjust strategies accordingly.
Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Contributed to ongoing training and skill enhancement of store associates, focusing on achieving targeted sales.
Ensured prompt resolution of concerns related to store presentation.
Examined monthly figures supporting both operational and strategic goals.