Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Barista

Quexsali Nido-Gonzalez

Phoenix,AZ

Summary

Dependable individual seeking for job opportunities in customer service environments and other engaging organizations. Hoping to enhance communication skills to a more experienced and professional level and to obtain a challenging position that allows me to utilize my current skills. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Job position. Ready to help team achieve company goals. I am a person who thrives around a positive and fast moving work environment. I like to learn new things and love to take the lead and train others.

Overview

9
9
years of professional experience

Work History

Shift Supervisor Trainee

CVS
08.2023 - 04.2024
  • Help managers break down load, fill in when they weren't there, receive the truck if necessary, stock the store, count safe, check customer logs, open and close self check-out section.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Delivered excellent customer service while managing escalated issues professionally and efficiently.
  • Enhanced team productivity by providing guidance and training on efficient work methods.
  • Managed cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.
  • Oversaw daily shift operations, maintaining high standards of cleanliness, organization, and compliance throughout the facility.
  • Coordinated with other supervisors to ensure smooth operations across all shifts.
  • Developed strong relationships with customers, building loyalty and repeat business.
  • Mentored junior employees, fostering professional growth and improved performance.
  • Conducted regular inventory checks to maintain adequate stock levels and minimize waste.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Assisted management in creating employee performance evaluations, identifying areas for improvement and growth opportunities.
  • Ensured high-quality product presentation through proper merchandising techniques and adherence to company standards.

Front/Back of House Crew Member

McAlister's Deli
02.2023 - 08.2023
  • Clean and prep station, stock food, make orders, jump back and forth from front of house to back of house, handle big catering orders, train new crew.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Stocked shelves to organize aisles in assigned department.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Room Attendant

Talking Stick Resort Hotel
12.2022 - 02.2023
  • Check room assignments, retrieve cleaning supply cart, manage time and work fast.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Checked appliances in guest rooms to determine good working order.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Returned emptied garbage receptacles to proper locations.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Handled requests for extra linens, toiletries and other supplies.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.

Pharmacy Technician Trainee

CVS
07.2020 - 10.2022
  • Data entry, dispense medication, write prescriptions, track inventory, sell medication, process insurance claims, clean workstation, assist patients.
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
  • Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
  • Collected co-payments or full payments from customers.
  • Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
  • Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Counted, measured and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Assisted with filling of over Number prescriptions daily.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Effectively managed time-sensitive tasks such as compounding or reconstituting medications under pharmacist supervision, ensuring prompt delivery to patients without compromising quality standards.
  • Ensured regulatory compliance with thorough record-keeping practices, including accurate documentation of medication dispensing activities.
  • Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
  • Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
  • Contributed to the overall success of the pharmacy setting through active participation in collaborative problem-solving sessions and sharing valuable insights gained during trainee experience.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Completed insurance forms and billed insurance companies.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Developed and implemented improvements to pharmacy organization system.

front cashier

CVS
04.2019 - 09.2019
  • Welcome customers, ring up purchases, stock merchandise, keep store clean, assist customers.

front cashier

Walgreens
08.2018 - 10.2018
  • Welcome customers, stock merchandise, work photo kiosk, assist customers.

front of house crew/cashier

McAlister's Deli
03.2018 - 09.2018
  • Welcome customers, take orders, serve food, bus tables, make baked goods and lemonade, perform opening and closing duties.

customer service and sales representative

Dish Network
01.2018 - 03.2018
  • Inbound call center, pay cable bills, provide troubleshooting tips, schedule technical visits, sell monthly incentives.

sales representative

Verizon Wireless
08.2017 - 01.2018
  • Credit checks, phone activations, accessory sales, maintain store appearance, meet sales goals, bank deposits.

sales rep/store manager

Cricket Wireless
05.2016 - 02.2017
  • Greet customers, assist with phone selection, make bank deposits, stay updated on prices and promotions, advertise, train new reps.

sales associate

Focus
08.2015 - 04.2016
  • Display and sell shoes, maintain cleanliness, work register, handle shipments and inventory.

waitress

El Entronke Mexican Food
03.2015 - 06.2015
  • Take orders, serve food and beverages, handle register, clean tables and work station.

Education

High School Diploma -

South Mountain High School
Phoenix, AZ
05.2015

Skills

  • Customer Service
  • Leadership
  • Problem-Solving
  • Active Listener
  • Communication
  • Cleanliness and organization
  • Reliable and punctual
  • Cash handling
  • Comfortable standing for long periods of time
  • Engaging personality
  • Fluent in English and Spanish (can read, write and speak fluently)

Accomplishments

  • Recognized by peers and management for going above and beyond normal job functions
  • Maintain over 3.5 GPA in college course
  • Great time management
  • Promoted to store manager after 6 months of employment
  • Pharmacy Technician trainee license (2019-2022)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Supervisor Trainee

CVS
08.2023 - 04.2024

Front/Back of House Crew Member

McAlister's Deli
02.2023 - 08.2023

Room Attendant

Talking Stick Resort Hotel
12.2022 - 02.2023

Pharmacy Technician Trainee

CVS
07.2020 - 10.2022

front cashier

CVS
04.2019 - 09.2019

front cashier

Walgreens
08.2018 - 10.2018

front of house crew/cashier

McAlister's Deli
03.2018 - 09.2018

customer service and sales representative

Dish Network
01.2018 - 03.2018

sales representative

Verizon Wireless
08.2017 - 01.2018

sales rep/store manager

Cricket Wireless
05.2016 - 02.2017

sales associate

Focus
08.2015 - 04.2016

waitress

El Entronke Mexican Food
03.2015 - 06.2015

High School Diploma -

South Mountain High School

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Quexsali Nido-Gonzalez