QUEYONNA SHERRER
Austell,GA
Summary
Experienced with cost estimation, ensuring accurate and reliable budget forecasts for construction projects. Utilizes strong analytical skills to assess project needs and allocate resources efficiently. Track record of effective collaboration with project teams to achieve successful outcomes.
Overview
16
16
years of professional experience
Work History
Estimator
Strathmore Floors-design-cabinets
12.2021 - Current
- Analyzed project specifications to prepare accurate cost estimates and budgets.
- Collaborated with project managers to identify scope changes and adjust estimates accordingly.
- Developed comprehensive bid proposals, ensuring compliance with client requirements.
- Implemented cost control measures, reducing waste and maximizing resource efficiency.
- Streamlined estimate review processes, increasing turnaround time for project bids.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Prepared material orders to complete projects on time and within budget.
- Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
- Assisted in securing high-value contracts by preparing competitive yet profitable bid packages tailored to client needs.
Operations Clerk/Claims Representative
AAA Cooper Transportation
06.2016 - 12.2021
- Processed and managed shipping documentation to ensure compliance with company policies.
- Coordinated with logistics teams to streamline operations and enhance efficiency.
- Monitored inventory levels, identifying discrepancies and implementing corrective actions.
- Utilized transportation management systems to track shipments and optimize routes.
- Assisted in training new staff on operational procedures and best practices.
- Oversaw daily operations, ensuring timely processing of shipments and accurate record-keeping.
- Evaluated claims to determine eligibility and compliance with policy guidelines.
- Processed and adjudicated a high volume of insurance claims accurately and efficiently.
- Collaborated with internal departments to resolve complex claim issues and improve customer satisfaction.
Receptionist
BE! Creative Arts Center
02.2016 - 12.2016
- Managed front desk operations, ensuring effective communication and customer service.
- Coordinated appointment scheduling for staff and clients, optimizing daily workflow.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Service
Amazon Work from Home
05.2016 - 08.2016
- Assist customers with information on item shipping.
- Handled customer inquiries, complaints, billing questions and payment extension/service requests.
- Repair trust, locate resources for problem resolution and design best-option solutions..
- Provided exceptional customer service, addressing client concerns with professionalism and empathy.
Customer Service /Retail Sales Associate
Kmart
05.2009 - 12.2014
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Stocked shelves efficiently, maintaining organized displays and product availability.
- Resolved customer complaints effectively, promoting satisfaction and loyalty.
- Reduced wait times for customers through timely execution of duties and maintaining a strong work ethic.
- Delivered exceptional customer service, ensuring a positive shopping experience for all patrons.
- Assisted in inventory management, maintaining accurate stock levels and product organization.
Education
Bachelor of Arts - Interdisciplinary Studies
Georgia State University
Atlanta, GA12-2025
Skills
- Cost estimation
- Material takeoffs
- Estimate preparation
- Project estimation and bidding
- Estimating software
- Attention to detail and accuracy
- Ability to prioritize
- Ability to multitask
- Time management
- Excellent systems knowledge
- Customer Service Skills
- Highly responsible and reliable
Accomplishments
- Outstanding Customer Service
- Claims Prevention and Procedure training
- Highest Sales
Timeline
Estimator
Strathmore Floors-design-cabinets
12.2021 - Current
Operations Clerk/Claims Representative
AAA Cooper Transportation
06.2016 - 12.2021
Customer Service
Amazon Work from Home
05.2016 - 08.2016
Receptionist
BE! Creative Arts Center
02.2016 - 12.2016
Customer Service /Retail Sales Associate
Kmart
05.2009 - 12.2014
Bachelor of Arts - Interdisciplinary Studies
Georgia State University
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