Qui Pham
Duluth,GA
Summary
Passionate professional with an experience of successful relationship building and time management in challenging situations. Capable of managing groups of different sizes with accuracy and exceptional service, having provided warm and timely customer support for over five years. Committed to meeting customer needs, increasing satisfaction, and developing long-term loyalty. Experienced in overseeing opening and closing tasks and ensuring smooth operations. Proficient in handling phone calls, scheduling appointments, and greeting guests with professionalism. Knowledgeable in POS systems, food safety, and sanitation standards. Thrives in high-pressure situations, welcomes new challenges, and consistently improves the brand with exceptional service and trustworthiness.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
04.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Collected payments, processed transactions and updated relevant records.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Server
Honey Pig
06.2022 - 03.2024
- Provided excellent customer service to ensure satisfaction to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals and handled money to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served alcoholic beverages responsibly following state laws and local ordinances.
Barista
Hansel & Gretel
12.2021 - 06.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Boba Barista
Ninja Cafe-Kung Fu Tea
10.2019 - 11.2021
- Communicated effectively with team members regarding work schedules and customer needs.
- Greeted customers and answered questions about menu items also maintained calm demeanor and excellent service during high-volume periods and special events.
- Memorized current drink recipes, tea preparations and trends in the boba industry.
- Delivered orders to customers in a timely manner while maintaining high service standards.
- Trained new bobaristas on company policies and procedures regarding food handling safety standards.
- Organized takeout containers, cups, lids, condiments, and other necessary items for efficient service operations.
- Suggested new flavors or combinations of flavors to customers based on their preferences.
- Received orders via phone or online platforms for pickup or delivery services.
- Verified that all equipment was functioning properly prior to opening shift and was trusted to make toppings for the drinks in the kitchen.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Input orders into point of sale system and handled customer payments.
Education
Associate of Marketing - Marketing Entrepreneurship
Gwinnett Technical College
Lawrenceville, GA12-2025
High School Diploma -
Lucy Ragsdale High School
Jamestown, NC06-2021
Skills
- Guest Engagement & Customer Service
- Regulatory Compliance
- Positive and professional
- Order Management
- Strong Work Ethic
- Sales expertise
- Opening and closing duties
- Friendly and outgoing
- Solid problem solver
- Active listener
- Team Leadership & Team Player
- Speedy and efficient
- New Hire Training
- Technical Support
- Performance Improvement
- Organization skills
- Professional and polished presentation
- Hospitality services
- Problem-solving skills
- Scheduling appointments
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
04.2023 - Current
Server
Honey Pig
06.2022 - 03.2024
Barista
Hansel & Gretel
12.2021 - 06.2022
Boba Barista
Ninja Cafe-Kung Fu Tea
10.2019 - 11.2021
High School Diploma -
Lucy Ragsdale High School
Associate of Marketing - Marketing Entrepreneurship
Gwinnett Technical College
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