Quiana Barnes
Williamstown,NJ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
25
25
years of professional experience
Work History
General Manager
Gap Inc., Gap Factory
2017.08 - Current
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Trained and guided team members to maintain high productivity and performance metrics.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
Assistant Manager
Gap Factory Outlet
2015.10 - 2017.08
- Reviewed sales and gross profit report to assess company efficiency.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager
Gap Factory
2015.01 - 2015.10
General Manager
Gap
2012.01 - 2015.01
Assistant Manager
Gap
2010.08 - 2012.01
Brand Associate
Gap
1999.09 - 2007.12
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Regularly reviewed and reported on key performance indicators, using data-driven insights to guide future marketing and sales efforts.
- Assisted in the creation of visually appealing store displays, driving foot traffic and interest in products.
- Utilized specialized software to capture and process data.
Education
High School Diploma -
Glassboro High School
Glassboro, NJ06.1997
Skills
- Verbal and written communication
- Financial Oversight
- Operations Management
- Staff hiring
- Staff Motivation
- Goal Setting
- Problem Resolution
- Employee Relations
Timeline
General Manager
Gap Inc., Gap Factory
2017.08 - Current
Assistant Manager
Gap Factory Outlet
2015.10 - 2017.08
Assistant Manager
Gap Factory
2015.01 - 2015.10
General Manager
Gap
2012.01 - 2015.01
Assistant Manager
Gap
2010.08 - 2012.01
Brand Associate
Gap
1999.09 - 2007.12
High School Diploma -
Glassboro High School
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