Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Quiana Brown

Shelbyville,IN

Summary

Seeking a challenging and rewarding position that will utilize my strong sales ,customer service and marketing skills. Excellent communication skills, quick learner, team player strong background in the promotion of cellular retail. I have a Strong ability to close deals. Authorized to work in the US for any employer

Overview

17
17
years of professional experience

Work History

Retail Online Seller and Affiliate Marketing

Quiana Brown
01.2020 - Current
  • Created clear, precise and properly detailed product and service information on company website.
  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Set and managed client's expectations through Action.
  • Developed and executed online strategies for leads, sales and pricing to generate revenue.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
  • Managed financial tracking, inventory coordination and social media marketing.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
  • Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.

Customer Service Representative

AT&T, Prime Communications, Inc
10.2018 - 01.2019
  • As a AT&T retail specialist I scored the highest numbers in the entire store my second month
  • I am a friendly,competitive and Aggressive sales woman.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Technical advisor

Verizon Wireless The cellular connection
01.2018 - 12.2018
  • Excellent salesmanship and ability to close deals
  • Knowledge and training in Cellular products
  • Creative in sales and marketing strategies
  • Great communication skills-works well with public
  • Server and new hire Trainer
  • Contributed technical oversight to assist team project fulfillment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Bob Evans
08.2016 - 01.2018
  • A ending the guest upon entrance
  • Presenting menus to guest, suggestive selling of food and beverage according to specials, serving food, pre-busing, check back checked down.Pre-busing of tables cleaning inside work
  • Training of new hires
  • Leading orientations and assistance in paperwork
  • Making sure the new employee is trained in full before ge ing full-time Work duties
  • Night time server

Fine dining of Shelbyville
05.2016 - 03.2017
  • A ending the guest upon entrance
  • Presenting menus to guest, suggestive selling of food and beverage according to specials, serving food, pre-busing, check back checked down.Pre-busing of tables cleaning and side work.

Shift leader

Indiana and Percision Forge
02.2012 - 08.2014
  • Methodical and organized calibration equipment validation
  • Switching of molds on presses
  • Skilled in employee training
  • Working with Temp agencies for hiring and firing of new employees
  • Server, cashier, Retail sales lead, ETC ( education training coordinator )

Cracker Barrel old country
04.2005 - 02.2012
  • Aggressive sales in retail shop
  • Service our customers
  • Training of new employees

Assembly Line Associate

KN Platech America Corporation
08.2014 - 01.2016
  • Assemble parts
  • Discarding and tracking of parts and materials that did not need specific qualifications.

Education

GED - undefined

Shelbyville High School

Skills

  • TRAINING (10 years), CALIBRATION (2 years), EQUIPMENT VALIDATION (2 years), Customer Service,
  • Call Center, Customer Care, Customer Support
  • Additional Information
  • Skills
  • Aggressive selling
  • New hire training
  • Calibration equipment validation
  • Excellent people skills
  • Determined and dependable
  • Call Documentation
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Cash Register Operations
  • Credit Card Payment Processing
  • Inbound and Outbound Calling
  • Answering Customer Questions
  • Sales Quota Achievement
  • Livechat Messaging
  • Answering Emails
  • Critical Thinking
  • Sales and Upselling
  • Sales Report Generation
  • External Marketing
  • Affiliate Marketing
  • Social Media Content Writing
  • Product Marketing
  • Sales Strategy Familiarity
  • Target Audience Analysis

Timeline

Retail Online Seller and Affiliate Marketing

Quiana Brown
01.2020 - Current

Customer Service Representative

AT&T, Prime Communications, Inc
10.2018 - 01.2019

Technical advisor

Verizon Wireless The cellular connection
01.2018 - 12.2018

Bob Evans
08.2016 - 01.2018

Fine dining of Shelbyville
05.2016 - 03.2017

Assembly Line Associate

KN Platech America Corporation
08.2014 - 01.2016

Shift leader

Indiana and Percision Forge
02.2012 - 08.2014

Cracker Barrel old country
04.2005 - 02.2012

GED - undefined

Shelbyville High School

Similar Profiles

CREATE PROFILE
Quiana Brown