Quiana Cobb

Work independently to review and strategically prioritize personal portfolio to identify and address areas of concern causing past due balances.

Perform advanced duties with high accountability for action and results, including the evaluation and reconciliation of complex customer records, as well as creating revised invoices, creating reports, conference calls, etc.

Timely identification of billing/contract discrepancies, such as disputed purchase orders, rates, fees, misapplied cash, and a wide variety of disputes that cross areas. Communicate with the areas to resolve the disputes.

Maintain continued tasks and follow-up to resolve ongoing issues. Escalate issues not being resolved timely.

Manage customers' invoices via their specific billing portals.

Initiates telephone, written, and/or email contact with internal and external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts.

Negotiates payment plans with customers; follows guidelines for follow-up on payment plans.

Reviews deadlines for collection action events, initiates collection activities.

Resolves and/or escalates collection disputes; makes inquiries, researches, and communicates with internal and external customers.

Performs severance activities after approvals: stop service, cancellation, and container removal.

Maintains records of all delinquent accounts by logging collection notes and dispositioning transactions in various collections systems.

Performs write-offs, processes payments, and recoveries.

Handles telephone inquiries from customers.

Prepares Collection Reports for Supervision as requested.

Other duties as assigned.