Quiana Curtis
Kansas City,MO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Family Caregiver
Self-employeed
Kansas City, Missouri
03.2019 - Current
- Provided daily personal care and assistance with activities of daily living.
- Managed medication schedules and ensured timely administration for clients.
- Assisted with meal preparation, ensuring nutritional needs were met.
- Maintained a clean, safe, and organized living environment for clients.
- Transported family members to medical appointments and other errands as needed.
Community Resource Coordinator
Hope Food Pantry
Kansas City, Missouri
03.2018 - 10.2020
- Managed volunteer schedules and training sessions for effective resource distribution.
- Organized food drives and events to increase community engagement and support.
- Served as a liaison between the organization and external partners.
- Maintained accurate records of program attendance and outcomes.
- Developed and maintained relationships with local organizations and businesses to access additional resources for the community.
Assistant Teacher
School Of Economics
Kansas City, Missouri
01.2019 - 01.2020
- Assisted lead teachers in developing and implementing lesson plans.
- Supported classroom management by maintaining a positive learning environment.
- Facilitated student engagement through interactive activities and discussions.
- Supervised small group activities.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
Pharmacy Clerk
OptumRx
Kansas City, Kansas
04.2013 - 09.2014
- Processed orders and returns using the company's order management system.
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Maintained accurate customer records in the database for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints through effective communication and problem-solving.
Customer Service Representative
Citibank
Kansas City, Missouri
05.2011 - 06.2012
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate customer records in the database for future reference.
- Handled high-volume call traffic while ensuring quality service delivery.
- Educated customers on product features and promotions to enhance their experience.
ATM Clerk
Commerce Bank
Kansas City, Missouri
06.2007 - 06.2008
- Maintained organized records and files for banking operations.
- Handled cash management duties, including balancing cash drawers.
- Supported compliance with banking regulations and internal policies.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
Education
High School Diploma -
Paseo Academy of Fine And Performing Arts
Kansas City, MO06-2006
Skills
- Critical Thinking
- Time Management
- Detailed Oriented
- Cash Handling
- Leadership
- Professionalism
- Policy Compliance
- Advocacy
- Emotional Support
- Active Listener
- Conflict Resolution
References
References available upon request.
Timeline
Family Caregiver
Self-employeed
03.2019 - Current
Assistant Teacher
School Of Economics
01.2019 - 01.2020
Community Resource Coordinator
Hope Food Pantry
03.2018 - 10.2020
Pharmacy Clerk
OptumRx
04.2013 - 09.2014
Customer Service Representative
Citibank
05.2011 - 06.2012
ATM Clerk
Commerce Bank
06.2007 - 06.2008
High School Diploma -
Paseo Academy of Fine And Performing Arts