Quiana Ellis-Breda
Houston,TX
Summary
Experienced and adaptable customer service representative with over a decade of proven success in effectively addressing customer concerns and inquiries in retail and call center settings.
Overview
17
17
years of professional experience
Work History
Home Health Care Aide
PerryLee Home Healthcare
04.2018 - Current
- Administer personal care to clients within private home settings and champion patient independence and well-being.
- Run errands for clients and transport to appointments to maintain wellness and support daily living needs.
- Plan optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
- Dress, groom and feed patients with limited physical abilities to efficiently handle basic needs.
- Build strong relationships with patients and their families through open communication and empathetic listening skills.
Home Health Care Aide
Dynamic Home Health Care Services
04.2017 - 04.2018
Call Center Customer Service Representative
Zions Bancorporation
03.2014 - 05.2015
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Cashier
Microcenter
11.2013 - 03.2014
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Compiled and updated client data to track payments trends and support accurate accounting.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Associate
City Of Houston - Public Works And Engineering
02.2012 - 01.2013
- Prepared, completed and processed customer account forms and database changes.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
Customer Care Professional
United HealthCare Services Inc.
01.2011 - 01.2012
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer inquiries and feedback in company database.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Data Entry Clerk
Computer Technology Solutions
01.2008 - 01.2011
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Accurately keyed in data for packages into computer system using hand-held scanners.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
Education
Bachelor of Science - Electrical Engineering Technology
Prairie View A & M University
Prairie View, TX09.2019
Skills
- Call Center Customer Service
- Healthcare Industry Knowledge
- Patient confidentiality
- Data entry skills
- Issue resolution
- Compassionate client care
- Maintaining records
- MS Office proficient
- Excellent communication skills
- Verbal and written communication
Timeline
Home Health Care Aide
PerryLee Home Healthcare
04.2018 - Current
Home Health Care Aide
Dynamic Home Health Care Services
04.2017 - 04.2018
Call Center Customer Service Representative
Zions Bancorporation
03.2014 - 05.2015
Cashier
Microcenter
11.2013 - 03.2014
Customer Service Associate
City Of Houston - Public Works And Engineering
02.2012 - 01.2013
Customer Care Professional
United HealthCare Services Inc.
01.2011 - 01.2012
Data Entry Clerk
Computer Technology Solutions
01.2008 - 01.2011
Bachelor of Science - Electrical Engineering Technology
Prairie View A & M University
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