Quiana Fairfax
Chapel Hill,NC
Summary
With over 10 years of administrative and client-centered experience, I am a self-starting, quality-focused candidate dedicated to creating positive experiences in every professional interaction. My goal is to utilize my skills to establish collaborative organizational partnerships that deliver exceptional client services and support. I value professional opportunities that foster leadership growth and development. As an experienced sales professional, I have a proven ability to drive revenue growth and build lasting client relationships. My strong focus on team collaboration and achieving results allows me to adapt seamlessly to changing needs. I am confident in my ability to contribute to the success of any organization.
Overview
17
17
years of professional experience
Work History
Inventory Acquisition Account Executive
Google Fiber Provided by Nelson Connects
02.2023 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Utilized prospecting to obtain new communities to bring Fiber and grow the business.
- Aid in building and maintaining the sales pipeline
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Utilizing spreadsheets to organize projects, communication with partners and scheduling launch events for HOA communities.
- Present processes and product benefits to ownership companies, property managers, homeowner boards and commercial owners via Lunch and Learns.
- Utilizing penetration rates after Fiber installation for sign up success rate reports
- Aid in implementing team strategies for new market trends and data for current and upcoming year
- Proficient in Salesforce to qualify new and existing leads, track sales targets and customer data
- Provide marketing materials and swag to community and sales managers(quarterly) on an as needed basis.
- Working with Greenfield (joint trench/SFU focused) communities (new builds) to ensure fiber installation is active for customers and co-hosting homeowner
- events
Property Manager
GVA
06.2022 - 12.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Ensured that occupancy stayed at 90%, creating weekly plans to maintain.
- Tracked delinquency weekly and prepare reports.
- Proficient in Yardi, Resman, Appfolio, and Rent Ready
Assistant Property Manager
Fairfax Realty, Inc
05.2016 - 06.2022
- Provided support for the daily operations of property management by performing administrative tasks, organizing property viewings and handling resident relations
- Responsible for inspecting property conditions and coordinating maintenance work
- Served as a liaison to current and potential tenants on behalf of property owners and management.
- Aid in operations development and management
- Partnered with Housing Authorities and Voucher programs (section 8, etc).
- Managed complete remodel of SFU and MDU.
- Transaction coordination for owners/investors who wanted to sell and buy properties
- Aided in the growth of owner/investor's portfolio
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Served as a liaison in the court room during eviction proceedings, recovering property for delinquent tenants.
- Processed security deposit refunds.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
Leasing Consultant
Ticon Properties
01.2014 - 01.2016
- Operated as a rental property specialist through interacting with current and potential tenants on the behalf of the property owners and the property management company
- Responsible for marketing rental listings through open houses and individual showings
- Provided assistance with property viewings, lease terms and prices, rental applications, property inspections and lease renewals.
Front Desk Receptionist & Child Watch Attendant
Chapel Hill-Carrboro YMCA
01.2013 - 01.2015
- Served as the first point of contact between members and guests of the YMCA
- Performed essential front office administrative duties including answering phone calls, greeting clients, and overseeing new membership, program registration and refund processes
- Responsible for ensuring the care, safety, and wellbeing of all children in attendance by creating an environment that was based on fun and engaging
- Collaborated with team members to foster the social, physical, spiritual and mental development of children.
Starbucks Barista
Harris Teeter Starbucks
01.2008 - 01.2010
- Contributed to the success of organization by providing exceptional customer service to all customers
- Delivered the Starbucks
- Experiences for customers by providing customers with prompt service, quality beverages and products, and maintaining aclean and comfortable store environment
- Performed the completions of sales transactions within the establishment inadditions to performing other supportive functions including food preparation, display stocking activities and all otheractivities assigned by management.
Legal Assistant
Brunson Law Firm
01.2009 - 01.2009
- Provided support as a legal professional in assisting supervising attorney in preparing and prioritizing legal documents
- Performed daily administrative task including maintaining and drafting documents, organizing files, contacting clients,scheduling conferences, and completing other clerical duties.
Education
Associate of Arts -
Durham Technical Community College
Durham, NC01.2017
High School Diploma -
East Jordan High School
Durham, NC01.2009
Skills
- Client Centered and Relationship Building
- CRM
- Self Starter
- Pipeline management
- Team Building
- Operations Management
- Prospecting
- Business to Business Experience
Languages
Spanish
Professional
Accomplishments
February 2023-July 2023 started off as a ROE sales rep and signed 886 units, 122% to target with Google Fiber.
● July 2023 transitioned to a ROE partner facing role alongside ROE sales rep. Assisted with signing communities under 50 units.
● October 2023 hosted the first launch event obtaining 19 signups. Averaged 2-4 launch events a month up until May 2024 averaging 2-12 sign ups per event with Google Fiber.
Timeline
Inventory Acquisition Account Executive
Google Fiber Provided by Nelson Connects
02.2023 - Current
Property Manager
GVA
06.2022 - 12.2022
Assistant Property Manager
Fairfax Realty, Inc
05.2016 - 06.2022
Leasing Consultant
Ticon Properties
01.2014 - 01.2016
Front Desk Receptionist & Child Watch Attendant
Chapel Hill-Carrboro YMCA
01.2013 - 01.2015
Legal Assistant
Brunson Law Firm
01.2009 - 01.2009
Starbucks Barista
Harris Teeter Starbucks
01.2008 - 01.2010
Associate of Arts -
Durham Technical Community College
High School Diploma -
East Jordan High School
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