Quiana Grooms
Charlottesville,VA
Summary
Knowledgeable and compassionate Nursing staff member with 10+ years of Nursing Assistant experience. Diligent about serving all facets of patient medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services.
Overview
19
19
years of professional experience
Work History
Client Service Representative
Datavant
Alpharetta, GA
05.2023 - 05.2024
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Streamlined information retrieval processes, developing a comprehensive filing system for physical documents.
- Improved efficiency in handling release of information requests by developing an organized tracking system for prompt processing and response times.
- Provided exceptional customer service by responding promptly to inquiries from patients, insurance companies, and other stakeholders regarding medical records issues.
Medical Assistant/Receptionist
Dermatology PLC
Orange, VA
12.2022 - 03.2024
- Greeting patients, managed multi-line phone system, checked patient insurance, demographic, and health history to keep information current.
- Assisted dermatologists with various procedures, improving patient treatment outcomes and satisfaction.
- Prepared examination rooms with necessary equipment and supplies, creating a comfortable environment for patients.
- Administered prescribed topical medications accurately under the supervision of the attending dermatologist, maximizing therapeutic benefits to patients.
- Performed routine follow-up calls to track patient progress post-treatment, contributing to improved recovery rates.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed EKGs and other tests based on patient presentation in office.
- Routine lab work, urine samples, PPD testing/reading.
- Using equipment to properly sterilize equipment used for biopsies and procedures.
Nursing Care Partner
Sentara Martha Jefferson Hospital
10.2019 - 11.2022
- Obtained biological specimens and blood samples for ordered tests and prepared for laboratory transport.
- Provided patient care of all ADLs and answered call lights of patients request
- Collaborated with attending nurse and physician measuring and recording patients' fluid intake/output, food levels, and oxygen therapy implementing measures to promote healthy intake and output as necessary.
- Provided basic patient care and treatment, such as administering blood tests, EKGs, taking temperature and blood pressure and assist with dressing wounds.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to the Charge Nurse.
- Furthered skills by actively taking part in employee training and taking classes to improve skills
Registered Medication Aide
Rosewood Village
10.2005 - 10.2019
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
- Administered medications and educated patients and families on correct medication administration polices
- Documented patient intake and dietary requirements and assisted with feeding
Education
Certificate - Medical Billing And Coding
MedCerts
Livonia, MIHigh School Diploma -
Albemarle High School
Charlottesville, VALicense - Phlebotomy Technician
Piedmont Virginia Community College
Charlottesville, VALicense - Medication Aide
Wellness Concepts Pharmacy
Grottoes, VACertificate - Nursing Assistant
Piedmont Virginia Community College
Charlottesville, VASkills
- Reporting skills
- Confident public speaker
- Diabetes management
- Personal and professional integrity
- Strong clinical judgment
- Self-discipline
- Talent in obtaining/charting vital signs
- Body mechanics competency
- Conflict resolution
- ELNEC training (End-Of-Life-Care)
- Infection control standards
- Patient and family focused
- Charting
- CPR and BLS certified
- AED certification
- Administering medication
- Compassionate client care
- Care plan management
- Patient observation
- Drugs inventory
- Glucose testing
- Oxygen initiation
- Behavior redirection
- Knowledge of state regulations
- Community activities
- Faxing documents
- Microsoft
- Excel spreadsheets
Timeline
Client Service Representative
Datavant
05.2023 - 05.2024
Medical Assistant/Receptionist
Dermatology PLC
12.2022 - 03.2024
Nursing Care Partner
Sentara Martha Jefferson Hospital
10.2019 - 11.2022
Registered Medication Aide
Rosewood Village
10.2005 - 10.2019
Certificate - Medical Billing And Coding
MedCerts
High School Diploma -
Albemarle High School
License - Phlebotomy Technician
Piedmont Virginia Community College
License - Medication Aide
Wellness Concepts Pharmacy
Certificate - Nursing Assistant
Piedmont Virginia Community College