Summary
Overview
Work History
Education
Skills
Timeline
Generic

QUIANA HARVELL

ANTIOCH,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Tax Agent

Intuit
01.2024 - 04.2024
  • Increased client satisfaction by providing timely and accurate tax preparation services.
  • Streamlined tax filing processes for improved efficiency and reduced errors.
  • Assisted clients with complex tax situations, ensuring compliance with federal and state regulations.
  • Stayed up-to-date on current tax laws and regulations, providing knowledgeable advice to clients.

Customer Service Spec

CVS Health
02.2020 - 04.2023
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Enhanced patient satisfaction by efficiently processing prescription orders and addressing inquiries.
  • Supported pharmacists in providing optimal patient care, handling insurance claims, and managing medication inventory.

Ramp Agent

Airport Terminal Services, ATS
01.2018 - 01.2020
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.

Sales Associate

Walmart
07.2009 - 09.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

John Overton High School
Nashville, TN
05.2009

Skills

  • Loading and Unloading
  • Computer technology
  • Sorting and Labeling
  • Problem Resolution

Timeline

Tax Agent

Intuit
01.2024 - 04.2024

Customer Service Spec

CVS Health
02.2020 - 04.2023

Ramp Agent

Airport Terminal Services, ATS
01.2018 - 01.2020

Sales Associate

Walmart
07.2009 - 09.2014

High School Diploma -

John Overton High School

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QUIANA HARVELL