Quiana Hopkins

• Supervised children's activities, maintaining happiness, safety and well-being.
• Prepared and served food and drinks to guests, meeting hygiene and safety standards.
• Decorated and set tables in accordance with party themes and age groups.
• Planned parties according to customer specifications.
• Educated guests on rules and policies to deliver safe, enjoyable experiences.

• Welcomed guests on arrival, displaying professional and friendly approach.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered hotel phones with professionalism and directed calls appropriately.
• Maintained high level knowledge of all hotel services offered to answer guest questions.

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.

• Cleaned and maintained kitchen equipment regularly.
• Maintained clean, organized grill stations for hygienic, orderly food preparation.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Grilled meats and seafood to customer specifications.
• Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Verified order accuracy and quality ahead of service to maintain standards.

Resolved guest complaints and discrepancies in prompt and courteous manner.

• Welcomed guests on arrival, displaying professional and friendly approach.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Answered hotel phones with professionalism and directed calls appropriately.

• Laid off due to the virus hotel close
• Maintained high level knowledge of all hotel services offered to answer guest questions.
• Answered hotel phones with professionalism and directed calls appropriately.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

• Provided quick, complete responses to guest requests and concerns to create pleasant stays.
• Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
• Conducted check-in procedures for [Number] guests every shift using [Software].
• Acted as manager on duty during overnight shift [Number] times per week.
• Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Resolved third-party billing, computer system and customer service issues.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• WORK FROM HOME